shift manager - fast food restaurant

Tim Horton's; Hamilton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A popular coffee shop in Hamilton is seeking a supervisory role to oversee and coordinate staff activities in food preparation. The candidate will ensure quality control, handle customer complaints, and establish work schedules. This permanent position requires 1-2 years of experience and offers 30 to 35 hours of work per week. Flexibility and a client-focused approach are essential.

Qualifications

• 1-2 years of experience in a similar role.
• Train staff in job duties, sanitation, and safety procedures.
• Ensure food and service meet quality control standards.

Responsibilities

• Supervise and co-ordinate activities of staff preparing food.
• Address customers' complaints or concerns.
• Establish work schedules.

Skills

Supervision

Client focus

Flexibility

Team player

Education

College / CEGEP

Job description

Education

• College / CEGEP

Experience

1 year to less than 2 years

Work Setting

• Coffee shop

Tasks

• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Establish work schedules

Supervision

3-4 people

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal Suitability

• Client focus
• Flexibility
• Team player

Government Programs

• Recognized employer

Employment Details

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 30 to 35 hours per week