SHIFT MANAGER

Soul Restaurants Canada Inc; Yellowknife; On-site; CAD 40,000 - 50,000; Full time

Job summary

A restaurant management company in Yellowknife is seeking a skilled assistant manager. Responsibilities include overseeing daily operations, handling customer complaints, supervising staff, and ensuring quality food service. Candidates should have at least 7 months of experience and possess a secondary school credential. Strong English skills and a focus on customer and team satisfaction are essential.

Qualifications

• Minimum 7 months to 1 year previous experience in restaurant management.
• Strong English language skills for effective communication.
• Ability to train staff and follow sanitation & safety procedures.

Responsibilities

• Assist in managing day-to-day restaurant operations.
• Handle customer complaints and ensure satisfaction.
• Prepare and maintain reports on stock and sales.
• Supervise food preparation activities and staff.
• Order necessary supplies and ingredients.

Skills

Customer service

Team management

Problem-solving

Communication

Inventory management

Education

Secondary School Credential

Job description

Description

To effectively assist in managing the operations of a restaurant on a day-to-day basis, within the policies and guidelines of the company, ensuring customer satisfaction, team member satisfaction / retention and profit maximization.

Responsibilities

Establish methods and procedures to meet work schedules.

Handle and address customer's complaints and concerns

Prepare, maintain, and submit reports of stock, repairs, sales, and wastage. Establishes effective and positive communication amongst all team members. Supervise and co-ordinate activities of staff who prepare and portion food.

Train staff in job duties and to follow sanitation & safety procedures.

Estimate and order supplies and ingredients which are required.

Ensure that food service meets standards of quality control.

Plan menus and determine related food and costs.

Ensures all cash handling procedures are upheld.

Qualifications

7 months to 1 year previous experience

Secondary School Credential

English language skills