Shift Manager

A&W; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible schedules

Competitive wage

Job summary

A&W Vancouver is seeking a Shift Manager to lead a fast-paced team and ensure guests receive outstanding service on every visit. You will coordinate tasks, train team members, and uphold brand standards to delight customers and drive consistent results during your shift.

You thrive in a busy environment, mentor staff, manage daily operations, and work with hot products and equipment safely. This role rewards initiative, reliability, and teamwork in a collaborative restaurant setting.

Qualifications

• Experience leading restaurant teams to deliver guest service.
• Ability to mentor staff and ensure food prepared to standard recipes.
• Strong initiative, judgment, and reliability in a fast-paced environment.

Responsibilities

• Lead the shift and coordinate team to exceed guest expectations.
• Maintain operating standards and financial results during your shift.
• Ensure safety and proper use of equipment and procedures.

Skills

Leadership

Guest service

Mentoring

Multitasking

Team player

Job description

The Shift Manager is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Manager leads their team in caring for guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Manager also ensures the team contributes to achieving A&W operating standards for the restaurant and achieving financial results on their shift.

You will excel and find happiness in this job if you:

• Have proven exceptional guest service skills – you know what it takes to rally a team to deliver this to every guest on every visit;
• Enjoy mentoring people – you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;
• Embrace change - and get excited to rally the team to implement innovation from A&W;
• Have a knack for dealing well with a variety of people;
• Have initiative, good judgment, and decision-making – you’re also responsible, reliable, and honest.
• Love working in a team – and together as partners to get the job done in a dynamic fast food environment.

Abilities:

• Competence in all restaurant positions
• Leadership experience, including the ability to direct the work of others
• Ability to learn quickly
• Ability to work as part of a team
• Ability to multitask
• Basic mathematical skills
• Knowledge of the retail environment
• Strong interpersonal skills

Working Conditions:

• Working in a fast-paced environment
• Working in a diverse environment with many different personalities and attitudes
• Working together as partners, as a cohesive unit with co-workers
• Working with hot products and equipment
• Working with cleaning materials and chemicals
• Working in a noisy environment
• Working with sharp objects (knives, slicers, etc.)
• Use of a portable or step ladder may be required

Physical Requirements:

• This position requires the employee to stand for an extended period of time (up to 8 hours)
• Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.)
• Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of the restaurant facility
• Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
• Maintaining good personal hygiene and appropriate uniform
• Having the capacity to handle stressful situations

Why work at A&W?

• We pride ourselves on our food. We’re on a journey to source simple, great-tasting ingredients, farmed with care.
• Good food makes good food, but there is more to our story than that. We’re all about doing the right thing. From using compostable packaging to fundraising to support Canadians living with Multiple Sclerosis, we strive to make a positive impact in our community.
• We know you’ve got a life outside of work. That’s why we offer flexible schedules so you can work as much or as little as you need.
• You’ll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure, and the chance to cook some of the best-tasting food in Canada.
• We pay a competitive wage.
• As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change-making front and centre, we follow a set of guidelines we call our Climate Goals. They’re one part of the secret sauce that makes A&W such an awesome place to work. We can’t wait to tell you all about them.

Requirements

Eligible to work in Canada

Company Information

Working with A&W is more than just sharing a love of great burgers. By joining our team, you’ll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws to root beer made with natural cane sugar and all-natural flavours, to being the first national restaurant chain in Canada to offer the plant-based Beyond Meat Burger, we’ve never been the kind of company to sit back and wait for change to happen. For us, it’s all about doing the right thing for our food, people, community, and environment.

Job applicants responding to this posting may be applying to an A&W restaurant independently owned and operated by a local Franchisee. All hiring decisions are made by the local Franchisee.