Shift Manager

BEST; Toronto; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay above minimum wage

Educational grants

Team events and celebrations

Career advancement & upskilling

Job summary

BEST - For a Cleaner World is a leader in custodial and maintenance services, recognized as one of Canada’s Best Managed Companies. The Shift Manager will lead daily janitorial operations, ensuring high-quality service, safety, and client satisfaction while coaching frontline staff and driving continuous improvement.

Based in Mississauga, ON, the role offers a competitive salary and opportunities for career growth, with a culture that supports training and employee recognition programs such as

Qualifications

• 3–5 years of supervisory or management experience in janitorial or facilities services
• Experience leading large, diverse, unionized workforces is an asset
• Working knowledge of OH&S legislation, ESA, and workplace investigations
• Ability to work rotating shifts including evenings, weekends, holidays
• Valid driver’s license where required
• Proficiency with scheduling, inspection, and reporting software

Responsibilities

• Provide day-to-day leadership and coaching to frontline employees
• Conduct regular team meetings, shift huddles, and performance discussions
• Manage staffing, scheduling, vacation planning, and overtime
• Oversee service delivery with quality audits and SOP compliance
• Maintain relationships with GTAA reps, terminal operators, and airline staff
• Track KPIs and ensure safety and operational performance

Skills

Leadership

Coaching

Communication

Planning & Scheduling

Quality Assurance

OH&S Knowledge

Problem Solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people's lives. Recently recognized by the Deloitte Group as one of Canada's Best Managed Companies - Platinum Standard, and by Waterstone Human Capital as one of Canada's 10 Most Admired Corporate Cultures, we pride ourselves on distinction.

When you join the BEST team, you'll enjoy:

• Competitive hourly pay rates that are always above provincial minimum wage
• An excellent company culture, with access to educational grants and regular team events and celebrations
• Employee recognition and appreciation programs, like our BEST Guusto program, which rewards employees that go above and beyond with prizes
• Opportunities for career advancement, on-the-job training, and upskilling within a quickly growing company

LOCATION:

Mississauga, ON

SHIFT TYPE:

Full Time

SALARY:

$65,000- $75,000

JOB OVERVIEW:

The Shift Manager is responsible for leading daily janitorial operations to ensure the consistent delivery of high-quality services, client satisfaction, and operational excellence. This role oversees frontline employees and supervisors, ensuring work is completed safely, efficiently, and in accordance with contractual obligations, company policies, and regulatory requirements. The Shift Manager fosters a positive workplace culture through coaching, accountability, and employee development while driving continuous improvement in service quality, safety, and operational performance.

DUTIES AND RESPONSIBILITIES:

• Provide day-to-day leadership, coaching, and support to frontline employees to promote employee engagement, accountability, and high performance
• Conduct regular team meetings, daily shift huddles, training sessions, and performance discussions to communicate expectations, address operational challenges, and recognize team achievements
• Manage staffing, scheduling, vacation planning, overtime, and shift coverage to ensure operational requirements are consistently met
• Oversee service delivery by conducting routine inspections, quality audits, and follow-up actions to ensure compliance with contract requirements, company standards, and Standard Operating Procedures (SOPs)
• Build and maintain positive working relationships with GTAA representatives, Terminal Operators, airline representatives and other key stakeholders through regular communication, inspections, and issue resolution
• Ensure route guides/work routines are maintained, updated, and implemented to support efficient service delivery
• Respond promptly to client concerns and operational issues while ensuring contractual service levels and response time expectations are achieved
• Monitor equipment, inventory, and facility assets by ensuring preventative maintenance, reporting deficiencies, and maintaining operational readiness
• Promote and enforce all health and safety policies, monthly safety reporting, toolbox talks, inspections, incident reporting, investigations and participation in Joint Health and Safety Committee activities
• Partner with Human Resources & Site Manager to support performance management, investigations, corrective action, and policy compliance, applicable Collective Agreements and BEST policy guidelines to maintain good employee relations
• Work with Site Manager on safety and HR-related investigations that occur on-siteMonitor operational and financial performance by managing labor resources, controlling overtime, identifying efficiencies, and supporting continuous improvement initiatives
• Track and achieve key performance indicators (KPIs), including quality inspection results, client satisfaction, response times, staffing levels, safety compliance, and operational performance

SKILLS AND ABILITIES:

• Strong leadership and team development skills with the ability to motivate, coach, and hold employees accountable
• Excellent communication, interpersonal, and relationship-building skills with employees, clients, and stakeholders
• Strong customer service orientation with the ability to effectively resolve issues and maintain positive client relationships
• Excellent organizational, planning, and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Strong analytical, problem-solving, and decision-making abilities
• Knowledge of quality assurance practices, workforce scheduling, operational planning, and continuous improvement principles
• Sound understanding of occupational health and safety legislation, employment standards, and workplace compliance requirements
• Proficiency with Microsoft Office and operational reporting, scheduling, and inspection systems

REQUIREMENTS:

• Minimum 3-5 years of supervisory or management experience in janitorial services, facilities management, airport operations, or a related service industry
• Experience leading large, diverse, and unionized workforces is considered an asset
• Demonstrated experience in customer service, employee performance management, quality assurance, and operational leadership
• Working knowledge of occupational health and safety legislation, Employment Standards Act (ESA), collective agreements, and workplace investigations
• Ability to work rotating shifts, including evenings, weekends, holidays, and emergency call-ins as operationally required
• Valid driver's licence (where required)
• Proficiency in Microsoft Office Suite and experience using scheduling, inspection, and reporting software
• Ability to obtain and maintain all required security clearances and certifications for the worksite

BEST is committed to creating a diverse, equitable, and inclusive workplace. We support the hiring of visible minorities, women, members of the LGBTQ2S+ community, and veterans. We are an equal opportunity employer with the interests of fairness and equality. We will take the necessary measures to ensure that all applicants have equal access to Best Service Pros job opportunities.

BEST does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants.

Applicants who are interviewed will be notified when a hiring decision has been made, in accordance with the Ontario Employment standards.