Shift Manager

Employment Services Elgin; St. Thomas; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading fast food chain in St. Thomas, Ontario is seeking a Shift Manager to lead a team and ensure exceptional customer service. Candidates must have 2+ years of supervisory experience in food service, strong leadership skills, and a friendly demeanor. Responsibilities include managing operations, training staff, and maintaining food safety standards. Open availability is essential for this role, which may require working 40-50 hours per week.

Qualifications

• Previous food/customer service experience required.
• Previous supervisory experience for at least 2 years.
• Strong leadership and customer service skills.

Responsibilities

• Inspire Crew members to always do their best.
• Ensure guests enjoy an outstanding customer experience.
• Manage food and labor costs.

Skills

Leadership

Customer service

Fluent English

Communication

Job description

This position is an entry-level, supervisory position at Wendy’s, so by taking on this role, you’re taking your first big step to a potentially huge restaurant management career.

The ideal Shift Manager is a confident decision-maker who is ready to learn. He or she has experience in fast food and/or restaurant work and is an excellent communicator—both in written form and verbally. The Shift Manager is willing to lead a team during each shift and help train team members. Shift Managers are a critical part of our restaurant leadership team. Shift Managers work with restaurant management to provide the direction and training required on every shift to exceed our customer’s expectations.

Job Description

• Inspire Crew members to always do their best
• Ensure guests enjoy an outstanding customer experience
• Get great results while creating a warm, welcoming place for both employees and customers
• Grow management skills in a fast-paced environment
• Foster a Team atmosphere
• Train, monitor, and reinforce food safety procedures and safe working procedures
• Manage food and labor costs
• Execute company policies and procedures
• Monitor inventory levels
• Provide proper training for team members
• Anticipate and identify problems and initiate appropriate corrective action
• Maintain fast, accurate service, provide excellent customer service and meet and/or exceed both company and customer expectations
• Maintain a professional appearance while providing excellent customer service with the Wendy’s fast food restaurant team
• Schedule – Open availability to cover opening/closing shifts throughout the 7-day work week
• Hours/Terms – Willing to work a 40 – 50-hour week
• Open availability to cover opening/closing shifts throughout the 7-day work week

Qualifications

• Previous food/customer service experience required
• Previous supervisory experience for at least 2 years
• Strong leadership and customer service skills
• Friendly, outgoing personality
• Fluent English-speaking and writing skills
• Willingness to work on your feet
• Neat, clean, and professional appearance
• Able to lift 35 pounds to waist level
• Must have reliable transportation, willing to commute