Shift Leader - Whatcom McDonald's

McDonald's; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fast-food chain located in Abbotsford is seeking a Full-time Shift Leader. Responsibilities include managing shift activities, resolving customer issues, and training staff. Ideal candidates will have experience in food service or retail and possess strong leadership and problem-solving skills. This position offers a competitive hourly rate of $20-25 and various employee perks.

Benefits

50% crew meal

Medical and Dental Benefit

Employee Outings & Crew Appreciation Weeks

Scholarship Awards

Flexible hours

Qualifications

• Previous experience in food service or retail preferred.
• Ability to lead by example and instill pride in teams.
• Strong communication and organizational skills.

Responsibilities

• Manage shift activities and support the team.
• Resolve customer issues and complaints.
• Train workers and create their schedules.

Skills

Team leadership

Customer service

Problem-solving

Job description

Full-time Shift Leader - Range of $20-25/hour, depending on experience

Company Description

Hope McDonalds has been proudly serving our community since 1996! We are more than just your local restaurant. We are a collection of hardworking small‑business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald McDonald House Charities?

Our offer

Working with us means that you will have the opportunity to earn and learn, flexibility, and a safe and inclusive work environment. What this means in practice is:

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts and incentives
• Flexible hours/shifts that suit your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit our restaurants every day

Come join our team and enjoy the following perks!

• 50% crew meal both during and outside of work hours, at all participating McDonald's Restaurants in Canada!
• Medical and Dental Benefit for Full Time Employee
• Discounts on hundreds different stores & retailers across the country - including Bell, Rogers, Apple, and more!
• Employee Outings & Crew Appreciation Weeks
• McDonald's Canada Scholarship Awards
• And more important, we offer flexible hours that will suit your needs
• The opportunity to grow – Professionally, personally and financially.

The job

We are sure that you have an idea about what working with us is like, but just in case here are some of the highlights on what your job will entail:

• Manage shift activities and support the team to ensure smooth operations.
• Able to handle front, middle and back of store activities.
• Able to resolve customer issues and complaints.
• Deliver best customer service to our patrons.
• Train workers and make their work schedule.
• Ensure all standards of work are maintained at work place.
• Check & ensure the available quantity of stock for the next shift.
• Availability to work evenings, weekends, and holidays as required.
• Report to Restaurant Manager, and Department Managers

Qualifications

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you are.

You lead by example and are accountable. You have high expectations and consistently raise the bar for yourself and your team. When confronted with a situation, you can assess and problem‑solve with confidence. You put people before profit, knowing that creating a positive culture leads to happier, more engaged staff who will deliver a better experience for your guests.

Candidates should have:

• Ability to instill pride within your team.
• Inspiring a team and creating a culture that helps deliver the world's best QSR experience.
• Participating in local events that positively impact your community
• Upholding our renowned cleanliness methodology.
• Building sales and profits, which in turn build your value, professionally and financially.