Shift Leader / Supervisor

DQ Grill & Chill Restaurant; Nova Scotia; On-site; CAD 80,000 - 100,000; Full time

Job summary

A local fast-food restaurant in Nova Scotia is seeking a Shift Leader to provide leadership and guidance to staff during scheduled shifts. The ideal candidate will ensure quality guest service and assist in training crew members while handling shift responsibilities effectively. This role requires strong customer service skills and restaurant experience. Competitive candidates will be able to thrive in a fast-paced environment and work effectively with the team.

Qualifications

• Minimum of 6 months restaurant experience as an hourly employee preferred.
• Excellent customer service and employee relation skills required.
• Ability to supervise in a fast-paced environment.

Responsibilities

• Assist in managing specific restaurant areas during shifts.
• Train and evaluate crew members.
• Ensure guest satisfaction meets company standards.

Skills

Customer service skills

Leadership

Problem-solving

Communication

Job description

Job Description

Reports to :

Management Staff

Purpose of Job :

In coordination with General and Assistant Managers, provide leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive‑thru and back‑line food preparation.

Essential Functions :

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non‑peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non‑management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Accountability :

• Supervise the operation of specific areas of the restaurant, providing direction and leadership to crew members, in accordance with established standards, policies and procedures.
• Assist in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness.
• Work to establish a professional working relationship with all restaurant employees to foster and promote a cooperative and pleasant working climate, which will be conducive to maximize employee morale, productivity and efficiency. Communicate all significant issues, both positive and negative, with management staff.

Qualification Standards :

• 06 or more months of restaurant experience as an hourly employee strongly preferred.
• Qualified candidates must have excellent customer service and employee relation skills.
• Must be capable of supervising specific areas of the business in a fast paced environment.
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Interact with the public and co-workers constantly during shifts.
• Must be able to work in and out of different temperature ranges.
• Capability to stand for long periods of time.
• Ability to lift up to 50 pounds.
• This job is for Canadian Citizen or Permanent Resident Only.
• Open work permit holder can apply for job.