Shift Leader: Legendary Service & Team Coaching

Starbucks; Penticton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Canada seeks a Shift Supervisor to assist the store manager in operations during scheduled shifts. Key responsibilities include providing legendary customer service, team leadership, and maintaining store standards. The ideal candidate has a strong background in customer service within retail or restaurant environments. Join a company that values integrity and promotes a diverse workplace.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Acts with integrity, honesty, and knowledge that promote company values.
• Maintains calm during high volume or unusual events.
• Anticipates customer and store needs by evaluating environment.
• Communicates necessary information to manager to manage store environment.
• Assists with training and gives respectful coaching to partners.
• Provides feedback on partner performance.
• Contributes to a positive team environment.
• Delivers legendary customer service and connects with customers.
• Maintains regular attendance and punctuality.
• Follows all operational policies and procedures.

Skills

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

A leading coffeehouse chain in Canada seeks a Shift Supervisor to assist the store manager in operations during scheduled shifts. Key responsibilities include providing legendary customer service, team leadership, and maintaining store standards. The ideal candidate has a strong background in customer service within retail or restaurant environments. Join a company that values integrity and promotes a diverse workplace.