Shift Leader: Legendary Service & Team Coaching

Starbucks; Medicine Hat; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffee retail company seeks a Shift Supervisor in Medicine Hat. You will lead the team to deliver exceptional customer service while maintaining store operations. Applicants should have strong interpersonal skills and a background in customer service, with the ability to direct others and learn quickly. This role offers a dynamic workplace culture and opportunities for leadership development.

Responsibilities

• Acts with integrity and knowledge promoting company culture.
• Maintains calm during high volume to keep operations standard.
• Anticipates customer needs by evaluating environment cues.
• Communicates information to manager for responsive team action.
• Trains new partners by positively reinforcing performance.
• Provides feedback on partner performance during the shift.
• Recognizes changes in partner morale and reports to manager.
• Creates positive learning environment with coaching.
• Delivers legendary customer service with a customer-first attitude.
• Recognizes individual and team accomplishments.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retail company seeks a Shift Supervisor in Medicine Hat. You will lead the team to deliver exceptional customer service while maintaining store operations. Applicants should have strong interpersonal skills and a background in customer service, with the ability to direct others and learn quickly. This role offers a dynamic workplace culture and opportunities for leadership development.