Shift Leader: Legendary Service & Team Coaching

Starbucks; London; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in London, Ontario, is seeking a Shift Supervisor to assist in store operations and lead a team. Responsibilities include delivering exceptional customer service, managing store activities during shifts, and supporting team training. The ideal candidate enjoys ensuring a great experience for customers and has a strong background in customer service. This role fosters a positive team environment and adheres to operational standards.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to learn quickly.
• Knowledge of the retail environment.

Responsibilities

• Assist store manager in executing store operations during shifts.
• Deliver legendary customer service by connecting with customers.
• Model and act according to Starbucks guiding principles.

Skills

Customer service experience

Effective oral communication skills

Ability to direct the work of others

Strong interpersonal skills

Job description

A leading coffeehouse chain in London, Ontario, is seeking a Shift Supervisor to assist in store operations and lead a team. Responsibilities include delivering exceptional customer service, managing store activities during shifts, and supporting team training. The ideal candidate enjoys ensuring a great experience for customers and has a strong background in customer service. This role fosters a positive team environment and adheres to operational standards.