Shift Leader: Legendary Service & Team Coaching

Starbucks; Kitchener; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer in Kitchener, Canada, seeks a Shift Supervisor to support the store manager in daily operations and lead a team to provide exceptional customer experiences. The ideal candidate should have retail or restaurant customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment. This role offers a rewarding work atmosphere and growth opportunities.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Model and act in accordance with Starbucks guiding principles.
• Deliver legendary customer service to all customers.
• Anticipate customer and store needs.
• Organize opening and closing duties as assigned.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer in Kitchener, Canada, seeks a Shift Supervisor to support the store manager in daily operations and lead a team to provide exceptional customer experiences. The ideal candidate should have retail or restaurant customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment. This role offers a rewarding work atmosphere and growth opportunities.