Shift Leader: Legendary Service & Team Coaching

Starbucks; Kelowna; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Kelowna is seeking a Shift Supervisor to assist in operations, provide legendary customer service, and lead the team during shifts. The ideal candidate will have experience in a retail or restaurant environment and possess strong communication and interpersonal skills. Responsibilities include managing store operations, anticipating customer needs, and ensuring a positive team environment. Join a recognized employer offering a supportive workplace culture.

Qualifications

• Experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Model and act in accordance with guiding principles.
• Provide legendary customer service by connecting with customers.
• Anticipate customer and store needs by evaluating environment and cues.
• Maintain a calm demeanor during high volume periods.
• Organize opening and closing duties as assigned.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Kelowna is seeking a Shift Supervisor to assist in operations, provide legendary customer service, and lead the team during shifts. The ideal candidate will have experience in a retail or restaurant environment and possess strong communication and interpersonal skills. Responsibilities include managing store operations, anticipating customer needs, and ensuring a positive team environment. Join a recognized employer offering a supportive workplace culture.