Shift Leader: Legendary Service & Team Coaching

Starbucks; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading coffeehouse chain is seeking a Shift Supervisor to assist store management and lead a team in providing exceptional customer service. This role involves creating a welcoming environment, training partners, and ensuring operational excellence during shifts. Candidates should have strong customer service experience, effective communication skills, and the ability to work well in a team. This position offers an opportunity to be part of a recognized great workplace.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Maintain a calm demeanor during high volume periods.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to learn quickly

Knowledge of the retail environment

Ability to work as part of a team

Job description

A leading coffeehouse chain is seeking a Shift Supervisor to assist store management and lead a team in providing exceptional customer service. This role involves creating a welcoming environment, training partners, and ensuring operational excellence during shifts. Candidates should have strong customer service experience, effective communication skills, and the ability to work well in a team. This position offers an opportunity to be part of a recognized great workplace.