Shift Leader - Lead, Coach & Drive Guest Experience

McDonald's; Nanaimo; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fast-food restaurant in Nanaimo is seeking a Shift Supervisor to coach and manage staff, ensuring operational excellence and customer satisfaction. The ideal candidate has several years of food service experience and 2-4 years of management experience. Responsibilities include supervising staff, monitoring performance, and maintaining operational standards. A valid First Aid and Food Safety certification is required. This position offers a full-time shift schedule with a competitive hourly wage.

Qualifications

• Several years of experience in food preparation or food service required.
• 2-4 years of recent management experience in a quick service setting.
• Basic/intermediate level of written and verbal communication skills.
• Holds valid First Aid and Food safety certifications.

Responsibilities

• Supervise and coordinate staff activities for food preparation and service.
• Lead the shift and ensure operational standards are met.
• Monitor performance and coach staff to meet business goals.
• Maintain records of stock, sales, and wastage.

Skills

Food preparation experience

Management experience

Customer service skills

Communication skills

Education

Valid First Aid Certification

Food Safety Certification

Job description

A leading fast-food restaurant in Nanaimo is seeking a Shift Supervisor to coach and manage staff, ensuring operational excellence and customer satisfaction. The ideal candidate has several years of food service experience and 2-4 years of management experience. Responsibilities include supervising staff, monitoring performance, and maintaining operational standards. A valid First Aid and Food Safety certification is required. This position offers a full-time shift schedule with a competitive hourly wage.