Shift Leader

Insomnia Cookies; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A popular late-night bakery chain is looking for a passionate Shift Lead in Kingston, Ontario. The candidate will provide exceptional customer service, support store operations, and lead a dynamic team in a fun environment. Qualifications include at least 1 year of customer service experience and strong communication skills. Join us for flexible part-time hours and exceptional perks, including paid time off and pet insurance.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time

Training & mentorship

Pet insurance

Growth opportunities

Fun team environment

Employee discount and free cookies

Qualifications

• At least 1 year of customer-service focused experience.
• Outgoing, friendly, patient demeanor.
• Must be legally eligible to work in Canada and at least 18 years old.

Responsibilities

• Provide incredible customer service and quality products to guests.
• Support store leadership and maintain operations during shifts.
• Lead the Cookie Crew by prioritizing and delegating tasks.
• Ensure a safe, clean working environment and adhere to food handling practices.
• Manage cash handling and deposits.

Skills

Customer service experience

Point-of-sale systems

Communication skills

Time management

Team leadership

Attention to detail

Job description

Shift Lead – Ontario, Canada (Adjacent to Queens University)

We’re excited to bring our late‑night favorites to Ontario and are actively interviewing candidates for the SHIFT LEAD role at our Canadian flagship store adjacent to Queens University. Have a hunger to succeed? A passion for the sweeter things in life? If you have big dreams and ceaseless imagination, we want to get to know you!

Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand – get paid daily for your shift earnings
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

What You’ll Do as a Shift Lead

• Provide incredible customer service and quality products to guests throughout their experience in the bakery
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean working environment for guests and staff and adhere to safe food‑handling practices
• Manage cash handling and deposits

Desired Skills & Experience

• At least 1 year of customer‑service focused experience
• Experience with point‑of‑sale systems
• Outstanding communication, time‑management, and people skills
• Outgoing, friendly, patient demeanor
• Detail‑focused and results‑oriented
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in Canada
• Must be 18 years or older to be employed