Shift Leader

McDonald's; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fast-food chain in Canada is seeking individuals to provide exceptional customer service at their new McCafé location in Montreal. Responsibilities include greeting guests, preparing food, and maintaining cleanliness. Ideal candidates are service-oriented, trustworthy, and capable of thriving in a fast-paced environment. The position offers flexible hours and a respectful workplace culture.

Benefits

Flexible hours/shifts

World-class training opportunities

Total rewards package including discounts

Qualifications

• Service-oriented attitude, able to create connections with guests.
• Trustworthy and confident in interactions with others.
• Ability to stay calm under pressure.

Responsibilities

• Greeting and assisting guests.
• Preparing food and assembling sandwiches.
• Baking fresh muffins and baked goods.
• Assembling orders and packaging take-out.
• Maintaining clean and sanitary surfaces.

Skills

Customer service

Attention to detail

Ability to work under pressure

Job description

This first stand‑alone McCafé location in an airport, at Montreal's Pierre Elliott Trudeau International Airport, marks a milestone in the evolution of the McCafé brand in Québec. The McCafé celebrated its grand opening on July 18, 2023; it is located just across from Gate 50, before crossing the gates to the international gates.

The job

• Greeting & assisting guests
• Preparing food and assembling sandwiches
• Baking fresh muffins & baked goods
• Assembling orders and packaging take‑out
• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself

Our offer

• Flexible hours/shifts that suit your needs
• A safe, respectful, and inclusive workplace
• Access to world‑class training and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Bring your authentic self to work – welcoming people of every age, background, and culture – just like the guests who visit us every day

Your vibe and experience

For you, service is not just a simple transaction. It’s about creating connections. You know that a smile can brighten a customer’s day. Your smile is authentic. It defines you. You are trustworthy and you have confidence in those around you. You pay attention to detail, and you know that quality keeps customers coming back. Under pressure, you stay calm. You thrive in social activities.

About us

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long‑standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodation during the application process is available upon request. As Ronald McDonald House Charities’ founding and forever partner, McDonald’s Canada, its franchisees, and its guests support RMHC by providing a portion of proceeds of RMHC Cookies, Coinbox and Cashless donations and McHappy Day to support families in need.

The McCafé brand launched in Canada in 2011, becoming a leading player in the Canadian quick‑service coffee landscape with its Premium Roast coffee and espresso‑based beverages. Building on its strong coffee credentials, McCafé has expanded into other menu categories including Real Fruit Smoothies, Frappés, and Bakery. McCafé opened its first standalone café in Toronto in 2015, offering its signature coffee products along with a café‑style menu. McCafé coffee is made from 100% Rainforest Alliance Certified Arabica beans and can also be found in grocery stores and in the air on WestJet. For more information, please visit www.mcdonalds.ca/mccafe.