Shift Lead - Warming Center (Fixed Term)

The Salvation Army International; Saskatoon; Hybrid; CAD 30,000 - 45,000; Full time

Benefits offered by this job

Accommodations available

Health benefits

Paid vacation

RRSP

Flexible work options

Job summary

The Salvation Army in Saskatoon is seeking a Shift Lead for the St. Mary’s Warming Center to support residents with care, safety, and daily activities.

You will supervise direct support workers, coordinate shift exchanges, document incidents, and contribute to health and safety improvements.

Qualifications

• Formal post-secondary/college diploma in Social Service Work (2 years) or equivalent.
• CPR/First Aid (C) and Crisis Intervention training or willingness to obtain ASIST.
• Experience in residential settings with marginalized populations preferred.

Responsibilities

• Develops and maintains a therapeutic relationship with residents.
• Assist with problem-solving and conflict resolution.
• Coordinate shift exchanges and ensure proper handover.
• Complete duties, reports, and logs per shift description.
• Maintain safety and security of residents and document incidents.

Skills

Integrity

Confidentiality

Professional ethics

Communication skills

Deescalation

Education

Social Service Worker diploma

CPR First Aid

Non-Violent Crisis Intervention

ASIST willingness

Tools

Microsoft Office

Internet

Keyboarding

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Accountabilities

Resident Care and Support

• Develops and maintains a strong therapeutic relationship with clients that access St. Mary’s Warming Center to ensure effective intervention.
• Utilizes the environment in assessing, teaching, and supporting residents around issues such as problem-solving and conflict resolution.
• Reports to program coordinator any support accommodations or plans developed with guests
• Coordinates shift exchange with the oncoming / outgoing shift to ensure proper information and communication is shared and understood.
• Completes duties, reports, and logs as per shift description.
• Maintains the safety and security needs of the residents through engagement, supervision and monitoring.
• Ensures all documentation regarding client safety, incident reports, fire safety and other serious incidents are filled out.

Health & Safety

• Maintains the safety and security needs of the residents through engagement, supervision, and monitoring.
• Deals with serious incidents and crisis in a safe and therapeutic manner.
• Communicate and enforce facility rules while maintaining discipline and safety.
• Reports serious incidents to the Coordinator
• Provides recommendations to the coordinator for health and safety improvements

Communication and Reporting

• Completes all documentation in regard to client safety, incident reports, fire safety and other serious incidents.
• Documents daily events, progress towards goals, and any significant occurrences.
• Maintains strictest confidentiality regarding the residents, their issues, and their concerns.

Team Lead

• Provide workflow coordination and directions during the shift in order to support the direct support workers during the shift.
• Assist direct support workers with decision making regarding difficult client behaviors, conflict resolution and unique cases that come up.
• support the Coordinator in training new staff – including providing oversight during the shift.
• Contribute to consistency of quality of services
• Initiate and complete thorough shift exchange with other leads

Other Responsibilities

• Participates in all team lead meetings, may require attending additional program update meetings with the Warming Centre Coordinator and Housing Services Manager.
• Present concerns, questions, and issues in prescribed forums.
• Other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal

• Housing Services Manager
• Warming Center Coordinator
• Guests Staff including other shift leads and Direct Support Workers

External

• Community Partners such as community outreach teams and St. Mary’s Health Professionals
• Security company

MANAGERIAL/Technical Leadership RESPONSIBILITY

Reports directly to: Housing Services Manager

Direct reports for this position: none.

Acts as a Shift Lead for Direct Support Workers

FINANCIAL AND MATERIALS MANAGEMENT

Responsible for the safekeeping of materials and equipment for own use. Does not process any financial transactions.

WORKING CONDITIONS

Work setting is at Warming Center. Some unscheduled overtime maybe associated with this position. Works scheduled shifts with the possibility of being asked to work rotational shifts.

• Dealing with angry and highly emotional residents and their families.
• May encounter verbal abuse.
• May involve responding to first aid incidents including overdoses.
• May be required to perform emergency physical restraints on residents who present a risk of harm to themselves or others.
• May involve bending, stretching, reaching, and climbing
• Minimal opportunities for rest breaks may occur during the shift.
• May involve sitting, standing, walking for long periods of time.
• Exposure to cold outdoor environments
• Ability to lift to 20 pounds.

Education and Experience Qualifications

Education, Qualifications and Certifications

• Completion of a formal post-secondary/college diploma program of 2 academic years in Social Service Work, and/or Childcare CPR First Aid (C)Non-Violent Crisis Intervention Certicate (or similar) or willingness to obtain ASIST is preferred
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• More than 1 year of prior related experience in a residential setting working with marginalized clientele.
• Experience working within the field of Mental Health and Addictions is preferred
• Demonstrated experience with Microsoft Office, internet, and keyboarding.
• Demonstrated understanding of the Behaviour Based Model.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population.
• Strong listening, written and verbal communication skills – clear and simple to understand.
• Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and coaching.
• Attention to detail, problem solving and analytical skills.
• Patience and ability to deescalate situations.
• Ability to support and provide constructive feedback.
• Ability to make decisions within established framework while understanding the impact decisions will have on programming as well as programs around them.
• Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Strong interpersonal and motivational skills.
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
• Ability to demonstrate understanding of and empathy toward cultural differences.

This is a temporary Fixed Term contract ending on April 17, 2027.

Weekly scheduled hours: 40 hours.

Compensation: The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.