Shift Lead - Customer Experience & Store Ops

Starbucks; Whitby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading coffee chain in Durham Region, Whitby, is seeking a Shift Supervisor to assist in store operations and ensure legendary customer service. The ideal candidate will lead a team, maintain operational standards, and foster a positive environment. Responsibilities include training partners, managing cash handling, and creating a welcoming space for customers. This role demands strong communication and leadership abilities alongside customer service experience. Join a company known for its commitment to a diverse and inclusive workplace.

Qualifications

• Customer service experience in a retail or restaurant environment
• Strong interpersonal skills and the ability to direct the work of others.
• Ability to learn quickly and communicate effectively.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Deliver legendary customer service and maintain a clean store environment.

Skills

Customer service experience

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Knowledge of the retail environment

Job description

A leading coffee chain in Durham Region, Whitby, is seeking a Shift Supervisor to assist in store operations and ensure legendary customer service. The ideal candidate will lead a team, maintain operational standards, and foster a positive environment. Responsibilities include training partners, managing cash handling, and creating a welcoming space for customers. This role demands strong communication and leadership abilities alongside customer service experience. Join a company known for its commitment to a diverse and inclusive workplace.