Shift Lead - Customer Experience & Store Ops

Starbucks; Edmonton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Edmonton is looking for a Shift Supervisor to assist in store operations and lead the team during shifts. The ideal candidate should have customer service experience from a retail or restaurant background and possess strong communication and interpersonal skills. Responsibilities include ensuring exceptional customer service, training partners, and maintaining the store environment. Join a company known for its commitment to a diverse and inclusive workplace.

Qualifications

• Ability to learn quickly.
• Experience in directing the work of others.
• Customer service is required in a retail or restaurant environment.

Responsibilities

• Assist in executing store operations during scheduled shifts.
• Lead and deploy partners to provide excellent customer service.
• Model Starbucks guiding principles in daily tasks.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain in Edmonton is looking for a Shift Supervisor to assist in store operations and lead the team during shifts. The ideal candidate should have customer service experience from a retail or restaurant background and possess strong communication and interpersonal skills. Responsibilities include ensuring exceptional customer service, training partners, and maintaining the store environment. Join a company known for its commitment to a diverse and inclusive workplace.