SHELTER SUPPORT WORKER

Bigstone Group; Wabasca-Desmarais; On-site; CAD 36,000 - 48,000; Full time

Job summary

Bigstone Health Commission seeks compassionate Shelter Support Workers to join our team and help maintain a safe, respectful environment for residents experiencing homelessness in Wabasca-Desmarais, Alberta.

You will assist with intake, crisis intervention, meal distribution, and daily shelter operations, while upholding trauma-informed care and non-judgmental support. Strong communication and teamwork are essential to support residents and staff.

Qualifications

• Strong communication, interpersonal, and problem-solving skills.
• Empathy, patience, and a non-judgmental approach.
• Ability to remain calm in high-stress or crisis situations.
• Understanding of trauma-informed care practices.
• Ability to work on a rotating schedule.
• Effective teamwork and collaboration skills.

Responsibilities

• Ensure the safety and well-being of shelter residents.
• Conduct client intake and orientation, including coordinating sleeping arrangements.
• Provide crisis intervention, de-escalation, and conflict resolution as needed.
• Assist with meal distribution and general housekeeping/sanitation duties.
• Maintain accurate daily logs, including incident reports and client documentation.
• Offer referrals to mental health, addiction, social, and community supports.
• Support a trauma-informed, respectful shelter environment.
• Other duties as requested.

Skills

Communication

Empathy

Trauma-informed care

Crisis management

Teamwork

Rotating schedule

Education

Grade 12 education

First Aid/CPR certification

NVCI certification

ASIST

Naloxone training

Harm Reduction Training

Job description

Bigstone Health Commission is seeking compassionate, reliable Shelter Support Workers to join our team and help maintain a safe and supportive environment for individuals experiencing homelessness. This role is essential to the daily operations of the shelter, offering direct support to residents while ensuring safety, dignity, and respect for all.

Duties and Responsibilities:

• Ensure the safety and well-being of all shelter residents
• Conduct client intake and orientation, including coordinating sleeping arrangements
• Provide crisis intervention, de-escalation, and conflict resolution as needed
• Assist with meal distribution and perform general housekeeping / sanitation duties during shifts
• Maintain accurate daily logs, including incident reports and client documentation
• Offer referrals to mental health, addiction, social, and community support services
• Support a trauma-informed, culturally respectful, and non-judgmental shelter environment
• Other duties as requested

Knowledge, Skills, and Abilities:

• Strong communication, interpersonal, and problem-solving skills
• Empathy, patience, and a non-judgmental approach
• Ability to remain calm and professional in high-stress or crisis situations
• Understanding of trauma-informed care practices
• Ability to work on a rotating schedule
• Effective teamwork and collaboration skills

Education and Experience:

• Grade 12 education preferred
• Experience working with vulnerable populations, such as individuals facing homelessness, addiction, or mental health challenges is an asset
• Experience working in shelters, residential programs, outreach, or crisis settings is an asset
• Certifications in First Aid/CPR, Non-Violent Crisis Intervention (NVCI), Harm Reduction Training, Applied Suicide Intervention Skills Training (ASIST), and Naloxone training is an asset

Salary is dependent on qualifications.

CLOSING DATE: Until a Suitable Candidate is Found.

Bigstone Health Commission

The strong commitment from Band leadership and Health Commission staff has resulted in a first class health organization that makes a difference in these communities. Dedication to program objectives has meant improved health status, reduction in disease rates, and a healthier and happier community.

Bigstone Health Commission Main Office

Health Centre | Community Health | Home Care | Community Wellness