Shelter Support Worker

salvationarmyca; London; On-site; CAD 22,000 - 30,000; Part time

Job summary

The Salvation Army is seeking a part-time Shower Program team member to support a safe, clean environment for clients. You will assist with intake, crisis intervention and harm reduction, while maintaining documentation and coordinating with case workers.

Responsibilities include light cleaning, activity promotion, and collaboration with a caring team to uphold the organization’s mission. Experience with mental health and addictions support is preferred.

Qualifications

• Completion of Grade 12 plus specialized courses up to six months is required.
• First Aid + CPR and Food Safe certifications are required.
• Good computer skills are necessary.

Responsibilities

• Monitor safety and security of clients and facility, including access and emergencies.
• Conduct client intake, assess suitability, facilitate admissions and discharges.
• Provide emotional support and referrals to services.
• Maintain bed lists, logs, incident reports and database entries.
• Encourage hygiene, dignity, and participation in activities.
• Perform light cleaning and maintenance of client areas.

Skills

Crisis intervention

Harm reduction

Client intake

Documentation

Communication

Team collaboration

Education

Grade 12

First Aid + CPR

Food Safe

Tools

HIFIS

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Shower Program:

Monday- Friday 8a-12p

PT Perm

POSITION PURPOSE SUMMARY:

This role is responsible for supporting safe and clean environment for clients through active monitoring, intake and administrative support, crisis intervention, and harm reduction practices. This role also collaborates with team members to promote client well-being and effective program delivery. The role contributes to the broader mission and values of The Salvation Army, upholding standards of service that reflect its spiritual and social commitment to the community.

ACCOUNTABILITIES:

• Monitor and maintain the safety and security of clients and the facility, including building access, client screening, and responding to emergencies.
• Conduct client intake interviews, assess program suitability, facilitate admissions and discharges, and provide referrals to internal and external services as directed by the supervisor.
• Offer emotional support and advocacy to clients in crisis, addressing immediate needs and connecting them with appropriate case workers or community resources.
• Maintain accurate documentation, including bed lists, daily logs, incident reports, memoranda, and entries in the HIFIS database.
• Encourage and support clients in adopting positive lifestyle choices within their existing environment by promoting harm reduction, personal hygiene, social engagement, dignity, and personal responsibility, while distributing health and safety materials and fostering participation in recreational and community activities.
• Perform light cleaning and maintenance duties to ensure a sanitary and welcoming environment, including client areas, common spaces, and washrooms.
• Collaborate with team members to foster a safe and supportive atmosphere by sharing information, addressing issues promptly, and contributing to a respectful workplace and representing the Salvation Army in a respectful and professional way.
• Perform other related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal: Ministry Unit leadership, staff, and volunteers.

External: Contractors, vendors, guests/clients of ministry unit.

MANAGERIAL RESPONSIBILITIES:

Reports directly to the Shelter Supervisors or Shelter Manager

FINANCIAL AND MATERIALS MANAGEMENT:

• Expected to exercise good judgment in the use of organizational and personal resources.
• May be responsible for maintaining and tracking inventories of cleaning supplies.
• May hold material responsibility for the proper care and maintenance of cleaning tools and equipment and use of cleaners.

WORKING CONDITIONS:

• Work duties are mostly performed indoors.
• The performance of the role requires a frequent amount of standing; moderate amounts of lifting, carrying, and walking.
• Physical effort needed in basic cleaning; care is required in the use of chemicals and cleaners.
• Physical stamina and the ability to lift, carry or pull/push objects up to 30 lbs are usually required.
• The work environment is generally positive; however, the incumbent may occasionally interact with individuals displaying challenging behaviours.

The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Completion of Grade 12 plus specialized courses of up to six (6) months is a minimum requirement for this role.
• Completion of First Aid + CRP and Food Safe.
• Good computer skills.

Experience and Knowledge Requirements:

• Three months of related experience is a minimum requirement for this role.
• General familiarity with cleaning procedures in an organizational setting.
• Experience working with a diverse population.
• Experience and demonstrated skill in working with people with mental health and addictions issues.
• Experience and demonstrated skill in working with people with mental health and addictions issues.