Shelter Resource Worker

Lookout Housing and Health; Surrey; On-site; CAD 41,000 - 43,000; Full time

Job summary

The Shelter Resource Worker (SRW) at Lookout Housing and Health Society supports a 24/7 emergency shelter for homeless adults, handling intakes, orientations, and connections to community resources.

Reporting to the Site Manager, SRWs follow Lookout’s ethics, manage records, assist guests, and collaborate with external services to address housing, health, and addiction challenges.

Qualifications

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Informed Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector requirement

Responsibilities

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with Lookout’s external resources
• Refer guests to community services
• Interview and provide basic necessities; ensuring a safe and supportive environment
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factors
• Employees are expected to remain alert during working hours; sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Skills

CPI

First Aid Level 1

Communication

Documentation

Stress management

Boundaries

Independent work

Team collaboration

Sobriety requirement

Education

Grade 12 education

Related certificate

Job description

Company & Location

Company: Lookout Housing and Health Society

Location: Surrey, BC, CA (Parkway Shelter, 5 minute walk from Gateway Skytrain Station)

Employment Details

Employment Status: Full Time - Permanent

Days and Hours of work: Tuesday through Saturday, Shift times 23:30 - 07:30, Shifts 7.5 hours in length, Schedule may change with two weeks’ notice. Probationary/qualifying period 488 hours with mid and end point reviews.

Salary: $29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers


• Accept referrals, and identify and share information with a variety of Lookout’s external resources


• Refer guests to a variety of community services


• Interview and provide basic necessities; ensuring a safe and supportive environment for all


• Complete required records and maintain statistical data


• Support others in the shelter who are in need of assistance


• Provide assistance for new staff


• Job duties are complex and may have a few disagreeable factor


• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted


• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience


• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction


• Must have current Occupational First Aid Level 1 Certificate


• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset


• Ability to work independently or in a team setting


• Strong ability to manage stress and organize workload


• Excellent communication, writing, documentation, and organizational skills


• Understands and maintains clientele/worker boundaries


• Ability to work with disadvantaged and challenging adults in a diverse environment


• Strong physical and mental ability to perform work tasks and operate job related equipment


• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use


• Criminal Record Clearance – Vulnerable Sector required

Respirator Fit Test Requirement

• This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Closing Date

Applications will be accepted until November 12, 2026 at 5:00 pm.

Diversity and Inclusion Statement

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

Internal Applicant Policy

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.