Shelter Resource Worker

Lookout Housing and Health Society; Courtenay; Presencial; CAD 41 000 - 43 000; Tempo integral

Resumo da oferta

Lookout Housing and Health Society in Courtenay, BC seeks a Shelter Resource Worker (SRW) to support adults in a 24/7 emergency shelter. You will perform intakes, orientations, and link guests with community resources, under the Site Manager’s supervision.

This role requires respirator fit testing, adherence to COR health and safety standards, and the ability to work in a challenging environment. Training in CPI, Naloxone, and trauma‑informed care is considered an asset.

Qualificações

• Requires related Certificate or Grade 12 education with two years related experience
• Familiarity with community resources (addiction, mental health, income assistance, harm reduction)
• Must have current Occupational First Aid Level 1 Certificate
• CPI, Naloxone and Trauma‑Informed Practice training are assets
• Ability to work independently or in a team; strong stress management and organization

Responsabilidades

• Provide support, supervision, and assistance to homeless adults facing multiple barriers
• Accept referrals and connect with Lookout external resources
• Refer guests to community services
• Interview and provide basic necessities; ensure a safe environment
• Complete records and maintain statistics
• Support shelter staff and assist new staff
• Avoid sleeping during shifts and comply with safety programs

Conhecimentos

Crisis Intervention Skills

Naloxone training

Trauma‑Informed Practice

Communication skills

Documentation

Organizational skills

Formação académica

Grade 12 education

Two years related experience

Descrição da oferta de emprego

Company: Lookout Housing and Health Society

Employment Status

Casual

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We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Days and Hours of work

7 days a week, day, afternoon/evening and overnight shifts, weekdays, weekends and holidays
Shifts are 7.5 hours in length
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Probationary/qualifying period will be 488 hours with mid and end point reviews

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. SRWs are direct service staff working within a 24-hour, 7-days-a-week emergency shelter for homeless adults who struggle with a variety of issues such as homelessness, addictions, and mental health. The SRW provides intakes, orientations, and support for guests entering the shelter. The SRW will connect with public service agencies relevant to the needs of the shelter guests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provide support, supervision, and assistance to homeless adults who may be facing multiple barriers
• Accept referrals, and identify and share information with a variety of Lookout’s external resources
• Refer guests to a variety of community services
• Interview and provide basic necessities; ensuring a safe and supportive environment for all
• Complete required records and maintain statistical data
• Support others in the shelter who are in need of assistance
• Provide assistance for new staff
• Job duties are complex and may have a few disagreeable factor
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted
• Responsible for complying with and contributing to all aspects of health and safety program

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until November 27, 2026 at 5:00 pm

Lookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.

All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9. Internal applicants must notify manager of intent to apply. External applicants will be reviewed after Internal.

c. BCGEU