Shelter Resident Support – Relief Role with Impact

The Salvation Army; Calgary; On-site; CAD 30,000 - 60,000; Part time

Job summary

A charitable organization is seeking a motivated individual to provide essential support within a residential shelter. The role involves ensuring a safe and respectful environment for homeless individuals, managing intake, and assisting with daily operations. Candidates must possess strong customer service skills and relevant educational qualifications. This position offers variable hours based on needs.

Qualifications

• Completion of a high school diploma with additional specialized courses.
• Experience with frontline work in a social service setting is required.

Responsibilities

• Provide a welcoming and safe environment for residents.
• Support residents in developing healthy life skills.
• Handle intake interviews and maintain proper documentation.
• Record daily occurrences and maintain program statistics.

Skills

Strong customer service skills

Attentive listening and observation

Calmness in stressful situations

Computer skills (MS Outlook, Word)

Trauma informed care and de-escalation skills

Education

Completed High school diploma

Standard First Aid with CPR certification

Social Work diploma or degree (registered)

Job description

A charitable organization is seeking a motivated individual to provide essential support within a residential shelter. The role involves ensuring a safe and respectful environment for homeless individuals, managing intake, and assisting with daily operations. Candidates must possess strong customer service skills and relevant educational qualifications. This position offers variable hours based on needs.