Shelter Program Assistant - Casual

WISH Drop-In Centre Society; Vancouver; On-site; CAD 73,106,000 - 98,815,000; Full time

Job summary

WISH Drop-In Centre Society is seeking a Shelter Program Assistant in Vancouver to support up to 20 shelter participants. You will provide basic needs, referrals, and trauma-informed care within a low-barrier space for women, trans-inclusive and gender diverse residents.

The role emphasizes harm reduction, teamwork, and incident de-escalation while maintaining daily shelter operations and participant wellbeing.

Qualifications

• Certificate in a related human / social service field.
• Understanding of needs of women involved in street-level sex work in Vancouver.
• Knowledge of Indigenous issues and trauma-informed approaches.

Responsibilities

• Provide basic needs services (shelter access, food, showers, hygiene etc.) to participants.
• Work as part of a shift team to make decisions for safety.
• Respond to crises with trauma-informed intervention and referrals as needed.
• Provide emotional support and debrief for participants after difficult incidents.

Skills

Empathy

Crisis de-escalation

Trauma-informed care

Team collaboration

Communication

Education

Certificate in human/social service field

Job description

Job Title: Shelter Program Assistant

Hours/Days 24/7

Reports to: Shelter Managers

Classification: Transition House Worker

Grid Level: Grid 10

Rate: $29.97/hr

JOB SUMMARY:

The Shelter Program Assistant will build relationships with residents, maintain the cleanliness of the space, and deliver basic needs and services to participants. The Program Assistant represents the guiding principles of WISH by ensuring that each resident is treated with acceptance, caring, dignity and respect, in a non-judgemental manner. The Shelter is a low barrier space for active sex workers who identify as women (trans inclusive) or gender diverse, therefore the Program Assistants will work as a team to support the residents within a trauma informed, harm reductive, participant-centred approach.

ABOUT WISH

Based in Vancouver's Downtown Eastside, WISH is the largest sex worker support organization in Canada. For more than forty years, WISH has offered a safe place of respite for street-based sex workers. The participants who access WISH services and programs are made most vulnerable due to extreme poverty, homelessness, social exclusion, violence, racism, discrimination, and the relentless effects of current and past trauma. WISH Drop-In Centre Society is an organization and space for women (cis and trans) and people of marginalized genders, including Two-Spirit, trans, and non-binary. For more information about WISH and our programs and services, visit our website: https://wish-vancouver.net/

DUTIES AND RESPONSIBILITIES:

• Providing basic needs services and support to up to 20 shelter participants who are street-based sex workers to ensure their access to safe shelter, food, showers, first aid supplies, harm reduction supplies, clothing, toiletries donations and other WISH programming. Provide participants with referrals to services and supports outside of WISH.
• Working as a team player with shift mates to make collective decisions (including ban recommendations), for the benefit and safety of participants, coworkers, and volunteers in thespace.
• Ensuring equal access to Shelter services and resources to all participants in a non-judgmental, non-preferentialway.
• Responding to critical incidents with a trauma-informed lens by implementing immediate crisis intervention techniques in attempts to deescalate participants from anxious or otherwise triggered emotional states; other emotional supports; and referrals (internal & external) as needed.
• Providing emotional support to participants who have experienced a ‘bad date’ through active listening, debriefing, validating participants’ emotions, and assisting with Bad Date Reports.
• Assisting with food delivery asneeded.
• Performing necessary domestic duties (i.e. laundry, cleaning, sweeping, and mopping etc.) to the extent that it is required throughout allshifts.
• Conducting participant intake to ensure participants fit the WISH mandate and work one-on-one with participants to determine their needs.
• Maintaining and providing daily statistics and reports regarding service delivery as required, including obtaining and recording demographic information of participants.
• Providing immediate crisis response and intervention as necessary to support participants in feeling safe and capable in making their own choices.
• Supporting participants’ interests and rights by referring participants to legal aid, medical resources and policing professionals and other relevant programs and resources.
• Working one-on-one to assess participants’ need for other services and provides them with information on helping organizations and professionals such as community service agencies, counsellors, legal aid lawyers, physicians and mental health services. Recommends appropriate services to participants.
• Providing information and support regarding safety to participants to empower them to make safe and healthy choices for themselves.
• Providing job shadowing for new staff, as well as training and mentoring of volunteers. Modeling of appropriate behaviours as well as the mission, vision, and core values ofWISH.
• Accepting physical donations from community members, interacting with them positively, and transferring the donations into the storage areas.
• Performing first aid treatment as required.
• Providing overdose prevention and response, and responding to critical incidents in order to maintain the safety of all staff, participants, and volunteers in thespace.
• Providing appropriate advocacy and support to the women by supplying information andreferrals.
• Maintaining positive and constructive working relationships with coworkers through teamwork, collaboration, anddebriefing.
• Actively participating in staff meetings and communicating with Shelter leadership in a constructive way to best support participants and maintain the safety of the space.
• Maintaining updated knowledge of relevant DTES and broader Vancouver resources, services, and service providers, as well as current knowledge of sex work legislation and policy issues.
• Consulting and liaising with community service agencies to maintain up-to‑date information on available resources and maintain community relations.
• Other related duties as required.

QUALIFICATIONS:

Education and Knowledge:

• Certificate in a related human / social servicefield
• Possess an understanding of the needs and challenges of women involved in street level sex work in Vancouver.
• Knowledge and understanding of Indigenous peoples and the legacy of colonization, the Residential school system, the 60’s Scoop, and lasting cyclicaltrauma.
• Knowledge of the Downtown Eastside community and its services as well as issues in Sex Work legislation andpolicy.
• Knowledge of gender diversity andtrans-inclusivity.

Training and Experience:

• 1 year working in front line social services in the Downtown Eastside or similar community.
• Or an equivalent combination of education, training, experience, and lived experience.
• Self-identified sex workers (current or former) are encouraged to apply. Lived experience is a core requirement for this position and is central to our community-led approach.

Additional Requirements:

• Maintain a commitment to providing a healthy and safe space for women (trans inclusive) in the street-based sex industry.
• Maintain healthy workplace boundaries.
• Be able to stand for extended periods of time, carry out cleaning duties, and safely carry up to 20lbs when required while transporting supplies and/or donations.
• Possess a demonstrated ability to support vulnerable women compassionately and non- judgmentally while maintaining strong personal boundaries.
• Possess strong collaboration and empathetic communication skills.
• Ability to respond to emergencies and proven experience in crisis de-escalation techniques.
• Hard-worker, self-starter and able to work as part of a team.

• WISH is mandated to require a criminal record check. Records relating to sex work, substance use or poverty-related criminalized activity are not relevant to this position and will not be considered.