Seton - General Manager

Leopold's Tavern; Calgary; On-site; CAD 65,000 - 85,000; Full time

Job summary

A popular tavern in Calgary is looking for a General Manager to lead operations. The ideal candidate has at least three years of hospitality experience and two years in a managerial role. Responsibilities include overseeing daily operations, managing staff, and ensuring customer satisfaction. Strong leadership and organizational skills are essential. This is a full-time position, and applications are welcome.

Qualifications

• Minimum of three years of experience in the hospitality industry.
• Minimum of two years of managerial or supervisory experience in the hospitality industry.
• Excellent communication skills and organizational skills.

Responsibilities

• Oversee daily operations to drive sales and customer satisfaction.
• Manage recruitment, training, and performance evaluations of staff.
• Document performance improvement plans for employees.

Skills

Restaurant Experience

Hospitality Experience

Management Experience

Leadership Experience

Interviewing

Profit & Loss

Recruiting

P&L Management

Tools

POS systems

Microsoft Office

Job description

Overview

Leopolds Tavern is expanding! We need a ROCK STAR General Manager to help with our growth and take us to the next level. We are hiring for the position of General Manager for our Seton location!

At Leopolds, our bar culture is all about customer service, quality and fun. We like to have a good time but our customers always come first. We strive to have the best customer service in the business. Our new General Manager will be a professional team leader who isn’t afraid to have a good time.

We are looking for someone to be responsible for overseeing all daily operations including driving sales, customer service, profitability, and supervision and guidance of the growth and development of our entire management team and staff.

Sound like a fit for you? Here’s what you’ll be doing:

Responsibilities

• Responsible for the day-to-day operation of Leopolds Tavern under the direction of the Regional Manager. This includes managing operations in all areas of the business attending to the needs of our customers (we love our customers!) as well as the staffing and ongoing training, supervision and development of employees.
• Monitoring and engaging on daily / nightly shift reports and cross referencing discounts to ensure accuracy.
• Bi-weekly sales reporting analysis.
• Documenting staff records and providing performance improvement plans.
• Double checking the work of AGM / supervisors.
• Monitoring maintenance needs.
• Monitoring and maximizing successful takeout and delivery services.
• Determine stock needs, place orders, interact with vendors and customers, monitor sales, inventory management and all our cash control systems.
• Maintain and analyze business records to improve efficiency and increase sales.
• Responsible for managing recruiting and overseeing training and terminations.
• Maintain and monitor employees shift schedules and job performance.
• Supervise and communicate promotions and train and educate staff on all promotions.
• Build a network in your local community.
• Daily communication (Monday posts, menu rollouts, internal communication chats, untapped items).
• Reservation monitoring.
• Sending out gift cards and discount codes.
• Address customer complaints, monitor and respond to all reviews both positive and negative and resolve issues to ensure the highest level of customer satisfaction.
• Assist in the planning of promotions and local marketing initiatives alongside the Regional Manager and Marketing Director.
• Managing and completing bi-weekly payroll info including time cards, payroll changes, new hires and/or terminations.

Requirements

• Minimum of three years of experience in the hospitality industry
• Minimum of two years of managerial or supervisory experience, preferably in the hospitality industry
• Demonstrated use of standard concepts and practices in purchasing, inventory and supervision of at least 15 employees
• Able to take feedback constructively to grow as a leader
• Excellent communication skills
• Valid Drivers Licence
• Practice and execute equal inclusive and diverse leadership
• Good with people
• Excellent at problem-solving and can think independently
• Able to write routine reports and correspondence
• General knowledge of POS systems and Microsoft Office and proficient with email
• Effective communication skills
• Natural appetite to help others succeed
• Ability to share knowledge and skills with your team
• Exhibit positive floor leadership
• Fill in for your team and step up if they cannot make it work or cannot find proper coverage
• Organizational and Time Management skills
• Build strong partnership with KM partner

Required Experience : Director

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type: Full-Time

Experience: years

Vacancy: 1

Apply today by sending your resume! We want to thank you for considering applying to Leopolds Tavern. If everything meets our hiring criteria our hiring manager will reach out to set up an interview. Have an awesome day!

Leos Recruiting Team