Services Quality Engineer

GE Transport; Duncan; On-site; USD 67,000 - 96,000; Full time

Job summary

An established industry player is seeking a Services Quality Engineer to enhance quality assurance across its services. This role involves overseeing quality activities from contract review to warranty resolution, ensuring compliance with quality standards, and collaborating with various teams to drive continuous improvement. The ideal candidate will have a strong background in manufacturing quality, experience with structured problem-solving tools, and the ability to communicate effectively with stakeholders. Join a forward-thinking company that values diversity and fosters a collaborative work environment where your contributions can make a significant impact.

Benefits

Health Benefits

Retirement Plans

Annual Bonus Potential

Qualifications

• 5+ years of experience in a manufacturing quality role.
• Certified Quality Engineer preferred, with expertise in quality tools.

Responsibilities

• Set and monitor service quality targets and lead quality assurance activities.
• Coordinate with customers and stakeholders on quality issues.

Skills

Structured Problem-Solving Tools

Quality Assurance

Project Management Fundamentals

Multilingual Skills (English/French)

Education

Bachelor's Degree in Engineering

Tools

Computer Systems for Documentation

Job description

Services Quality Engineer

Apply locations: Duncan, SC | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: R0097144

About the Role:

We are seeking a Services Quality Engineer to oversee quality assurance activities throughout the lifecycle of our services in the region, from contract review to warranty resolution. The role involves collaboration with various functions within the North American Services organization, including tender preparation, customer warranty resolution, and coordination with operations and site quality teams.

Key Responsibilities:

1. Set and monitor service quality targets.
2. Lead quality assurance activities and represent the region in quality network meetings.
3. Coordinate with customers and internal stakeholders on quality issues, including containment and corrective actions.
4. Report on quality KPIs and develop recovery plans when deviations occur.
5. Ensure compliance with quality standards and continuous improvement.

Qualifications:

• Bachelor's degree in engineering or related field (preferred).
• At least 5 years of experience in a manufacturing quality role, with expertise in structured problem-solving tools (QRQC, 8D, PDCA, FMEA, audits, etc.).
• Knowledge of project management fundamentals.
• Certified Quality Engineer (preferred).
• Ability to read blueprints and understand gauging and measurement techniques.
• Multilingual skills (English/French) are a plus.

Typical Day:

• Planning and prioritizing tasks efficiently in a collaborative environment.
• Analyzing data to identify trends and implement corrective/preventive actions.
• Communicating effectively with team members and stakeholders.
• Working in a fast-paced environment while maintaining quality standards.
• Engaging in coordination with customers on quality issues.
• Using computer systems and tools for documentation and reporting.

Physical Demands & Work Environment:

• Standing for up to 4 hours daily.
• Lifting up to 25 pounds regularly, 50 pounds occasionally.
• Exposure to various environmental conditions, including temperature extremes, dust, fumes, and noise.
• Travel up to 25% as required.

Reasonable accommodations will be provided to qualified individuals with disabilities.

Compensation & Benefits:

The salary range for this role is $67,400 to $96,000, influenced by experience, skills, and location. Benefits include health, welfare, retirement plans, and possibly an annual bonus. More details are available at mywabtecbenefits.com.

About Wabtec:

Wabtec Corporation is a global leader in transportation equipment, systems, and digital solutions, serving various markets worldwide. With a rich history and a focus on innovation, Wabtec employs approximately 27,000 people across its facilities. Learn more at WabtecCorp.com.

Our Commitment:

Wabtec values diversity and inclusion, fostering a culture where all employees can thrive. We are an equal opportunity employer committed to hiring talented individuals regardless of background or identity. Accommodations are available for applicants with disabilities.