Services Manager, Stores

Sephora; Winnipeg; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading beauty retailer in Winnipeg is seeking a Services Manager to oversee store services and client experiences. The ideal candidate will have 2-4 years of relevant experience, excellent communication skills, and a talent for team development. Enjoy working with a talented team in an inclusive environment with perks such as discounts and ongoing training.

Benefits

Employee discounts

Exclusive brand events

Training and career development

Qualifications

• 2-4 years of experience in a similar role at a similar volume store.
• Excellent verbal and written communication skills.
• Proven ability to create teams and develop talent.

Responsibilities

• Manage Beauty, Skincare and Fragrance Studio operations.
• Ensure Beauty Advisors leverage technology innovations.
• Manage online reservation system and events.

Skills

Verbal communication

Team building

Client service

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Store: MB‑Lindenwoods (1520) – 1585 Kenaston Blvd, Unit K2, Winnipeg, MB R3P 2N3, Canada (CA).

Employment type: Full Time.

You’ll love working here…

As Services Manager, Stores, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the Beauty, Skincare and Fragrance Studio (as applicable) and classes within the store.

• Beauty Studio Management – Manage the daily operations at the Beauty, Skincare and Fragrance Studio (as applicable). Ensure the Coordinator, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation – Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience – Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services, while ensuring client check-in process is efficient.
• Event Management – Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development – Manage the development and certifications process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development – Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients – Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on-stage.

We’d love to hear from you if…

• You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy…

• The people – You will be surrounded by the best talent in the industry – people you can be proud to work with.
• The perks – Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education – We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.