Services Lead Stores

Sephora USA, Inc; Belleville; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading beauty retailer is seeking a Full-Time position in Belleville, Ontario, to ensure Beauty Advisors execute sales and merchandising standards. The ideal candidate will have 1-3 years of experience in a similar role and strong client service skills. Responsibilities include engaging clients, supporting operations, and participating in the hiring process. Benefits include pay ranging from CAD$22.20 to CAD$26.10/hr, performance bonuses, and a competitive benefits program.

Benefits

Performance-based bonuses

Competitive benefits program

Learning and development initiatives

Qualifications

• 1-3 years of experience in a similar role at a similar volume store.
• Proven ability to influence peers and provide feedback.
• Strong client service skills.
• Effective time management and problem-solving skills.

Responsibilities

• Ensure Beauty Advisors execute Sephora's selling model.
• Support Operations team with merchandising concepts.
• Engage with clients on stage as Manager on Duty.
• Demonstrate understanding of store sales performance.
• Participate in the interviewing process for new hires.
• Demonstrate Sephora values in employee engagement.

Skills

Client service skills

Problem-solving skills

Time management

Influencing peers

Job description

Job ID: 280619
Store Name/Number: ON-Quinte Mall (1596)
Address: 390 North Front St. Unit C7, Belleville, ON K8P 3E1, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

Responsibilities

• Sales Experience. Ensure all Beauty Advisors properly execute Sephora’s selling model. Be aware of the store’s sales performance and opportunities, ensuring that the department-specific team member is aligned with goals.
• Visual Merchandising. Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor meet company standards. Keep the sales floor look and feel at the highest levels. Execute any animations and updates as needed.
• Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on stage whenever possible.
• Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.
• Talent Champion. Participate interviewing process as needed for the World team.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work‑Life Balance, Respect for All, Teamwork, and Initiative.

Qualifications

• You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
• You have proven ability to influence peers and provide feedback.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem‑solving skills.

Benefits

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non‑discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.