Services de soutien technologique sur place / On-Site Technology Support

EY; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading global advisory firm in Montreal is seeking an On-Site Technology Support Associate. In this role, you will provide essential technical support to on-site customers and ensure IT operations run smoothly. The ideal candidate will have 2+ years of experience in technical support and possess strong bilingual communication skills in French and English. This position also requires strong customer service skills and proficiency in Microsoft operating systems. Join us to shape your future with confidence in a dynamic work environment.

Qualifications

• 2+ years of on-site technical support experience required.
• Experience with Microsoft Windows and MAC operating systems is essential.
• Outstanding customer service and bilingual communication skills necessary.

Responsibilities

• Provide technical support for on-site customers.
• Troubleshoot PC, MAC, application, and network issues.
• Manage ServiceNow tickets and adhere to SLAs.

Skills

Customer service skills

Bilingual (French/English) communication skills

Team mentality

Self-motivated

Organized

Detail oriented

Multi-tasking

Education

2+ years of on-site technical support experience or degree in related discipline

Tools

Microsoft Windows

MAC operating systems

ServiceNow

Microsoft applications (Outlook, Teams, OneDrive, Office365)

AV equipment (speakers, cameras, monitors)

Job description

On-Site Technology Support – Associate

As a member of the Unified Support Services technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work.

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent bilingual (French/English) communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

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What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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