Services de soutien technologique sur place / On-Site Technology Support

Ernst & Young Advisory Services Sdn Bhd; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global professional services firm is seeking an On-Site Technician in Montreal, Canada. Responsibilities include providing technical support for PC and MAC systems, managing service tickets, and supporting hardware assets. Candidates should have 2+ years of technical support experience or a related degree, alongside a strong team mentality and organizational skills. The role may involve travel to different locations and requires flexibility for occasional after-hour support.

Qualifications

• 2+ years of on-site technical support experience or degree in related discipline.
• Ability to work with Microsoft and MAC operating systems.
• Great team mentality and self-motivated, organized, and detail-oriented personality.

Responsibilities

• Provide support to customers working on-site, off-site, or at client engagements.
• Manage service tickets and prioritize accordingly.
• Support Microsoft applications, including Outlook and Office365.
• Assist with hardware asset management and conference room support.
• Provide VIP support and occasional after-hour assistance.

Skills

PC troubleshooting

MAC troubleshooting

ServiceNow ticket management

Microsoft Windows support

Microsoft application support

Asset management

Conference room support

Printer installation and troubleshooting

VIP/White Glove support

Education

Degree in related discipline

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

As a member of the Unified Support Services technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

At EY, we’ll develop you with future-focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.