ServiceNow System Administrator

TD; Toronto; On-site; CAD 82,000 - 115,000; Full time

Job summary

TD in Toronto, Ontario, is seeking an experienced ServiceNow Administrator to manage core applications and ITSM modules. You will configure access controls, build business rules, and develop dashboards while ensuring data quality and system security.

Ideal candidates have CSA certification, 5+ years of ServiceNow administration, and ITIL Foundations knowledge. The role requires strong communication, planning skills, and collaboration with stakeholders across TD's ITSM roadmap.

Qualifications

• Minimum requirement: ServiceNow Certified System Admin (CSA) designation.
• More than 5 years of ServiceNow System Administration experience.
• High SME technical knowledge of the ServiceNow Platform and its capabilities.
• Communication & Planning.
• Strong Verbal and Written Communications Skills.
• ITIL Foundations Knowledge.
• Technical Knowledge of ITSM Platform.
• Knowledge of ServiceNow - Now Assist capabilities.

Responsibilities

• Administer and maintain the ServiceNow platform and its core applications.
• Manager users, groups, roles, permissions and access controls.
• Configure and support ITSM modules, including Incident, Problem, Change, Service Requests and Catalog Items.
• Develop and maintain Business Rules, Client Scripts, UI policies, UI actions and Notifications.
• Create and maintain reports, dashboards, and performance metrics.
• Support services and applications hosted by the platform, including data quality and configuration management processes.
• Troubleshoot platform issues, configuration problems and performance issues.
• Support integrations with external systems using REST/SOAP API's, MID Servers and integration Hub.
• Participate in ServiceNow upgrades, patches, testing, releases and deployments .
• Maintain platform security and ensure appropriate access controls.
• Gather business requirements and translate them into effective ServiceNow solutions.
• Identify opportunities for automation, process improvement and platform optimization.
• Maintain technical documentation and operational procedures.
• Provide technical support and guidance to ServiceNow users and Service Owners.

Skills

ServiceNow

Communication skills

Planning

Team collaboration

Education

CSA designation

ITIL Foundations Knowledge

ServiceNow - Now Assist capabilities

5+ years ServiceNow Administration experience

Tools

REST APIs

MID Servers

Integration Hub

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Technology Solutions

Pay Details

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

INDIVIDUAL ACCOUNTABILITIES

• Administer and maintain the ServiceNow platform and its core applications
• Manager users, groups, roles, permissions and access controls.
• Configure and support ITSM modules, including Incident, Problem, Change, Service Requests and Catalog Items.
• Develop and maintain Business Rules, Client Scripts, UI policies, UI actions and Notifications.
• Create and maintain reports, dashboards, and performance metrics
• Support services and applications hosted by the platform, including data quality and configuration management processes.
• Troubleshoot platform issues, configuration problems and performance issues.
• Support integrations with external systems using REST/SOAP API's, MID Servers and integration Hub.
• Participate in ServiceNow upgrades, patches, testing, releases and deployments .
• Maintain platform security and ensure appropriate access controls.
• Gather business requirements and translate them into effective ServiceNow solutions.
• Identify opportunities for automation, process improvement and platform optimization.
• Maintain technical documentation and operational procedures.
• Provide technical support and guidance to ServiceNow users and Service Owners.

KEY SHARED ACCOUNTABILITIES

• Collaborate with a diverse workforce within a matrix environment and be able to communicate effectively in obtaining and synthesizing requirements from external stakeholders, while working with the team to implement ServiceNow.
• Ensure a full understanding of business requirements and apply knowledge to elevate/prioritize delivery of new and existing projects
• Ensure that new capabilities required by the business are in line with ITSM roadmap and strategy

EDUCATION & EXPERIENCE

• Minimum requirement: ServiceNow Certified System Admin (CSA) designation
• More than 5 years of ServiceNow System Administration experience
• High SME technical knowledge of the ServiceNow Platform and its capabilities
• Communication & Planning
• Strong Verbal and Written Communications Skills
• ITIL Foundations Knowledge
• Technical Knowledge of ITSM Platform
• Knowledge of ServiceNow - Now Assist capabities.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only)

Sans Objet