ServiceNow Specialist

Fortescue Metals Group; Southwestern Ontario; On-site; CAD 80,000 - 120,000; Full time

Job summary

A global resources company is seeking a passionate ServiceNow Specialist to enhance its digital operations through scalable, robust solutions. You will architect and develop high-quality ServiceNow applications, integrate systems via APIs, and lead technical problem-solving efforts to optimize platform performance. Key qualifications include strong experience in ServiceNow development, integration skills, and familiarity with agile teamwork. The organization promotes an inclusive culture and encourages candidates from diverse backgrounds to apply.

Qualifications

• Extensive hands-on experience in ServiceNow development and administration.
• Experience with Now Assist and Platform/Performance Analytics.
• Strong capability integrating ServiceNow with external systems via APIs.

Responsibilities

• Architect, design and build high-quality ServiceNow solutions.
• Build and maintain integrations with enterprise systems using REST/SOAP APIs.
• Diagnose and resolve complex platform issues.

Skills

ServiceNow development and administration

Integration with external systems via APIs

Analytical and problem-solving skills

Agile teamwork

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

Job description

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Work Location: Perth, Western Australia — Fortescue’s Perth office is located on the traditional lands of the Whadjuk people.

Roster: Monday to Friday

Fortescue is driving one of the most ambitious transformations in the resources sector — reinventing operations through innovation, automation, and world‑leading decarbonisation initiatives. As we scale our digital capability, we’re looking for a high‑impact ServiceNow Specialistwho’s passionate about building robust, scalable, and future‑ready solutions.

This is a role for someone who thrives in a technically demanding environment, enjoys solving complex problems, and wants to help shape how a global organisation leverages the ServiceNow platform.

Key Responsibilities

Platform Development & Configuration

• Architect, design and build high‑quality ServiceNow solutions — including custom applications, workflows, UI policies, scripts and automation.
• Configure and optimise core modules: ITSM, SPM, HAM, HRSD, ITOM, CMDB, Employee Centre and Knowledge Management.
• Champion platform best practice, performance, security, and maintainability.

Integration & Automation

• Build and maintain integrations with enterprise systems using REST/SOAP APIs, MID Servers and Integration Hub.
• Automate and streamline workflows to remove manual effort and drive operational efficiency.

Technical Problem Solving

• Diagnose and resolve complex platform issues and performance bottlenecks.
• Provide technical leadership to other developers and users across the business.

Quality Assurance & Documentation

• Conduct unit testing and support UAT to ensure reliable, production‑ready outcomes.
• Produce clear and thorough technical documentation.
• Stay ahead of platform releases, new capabilities and emerging ServiceNow trends.
• Proactively identify improvements that lift platform performance, user experience and adoption.

Qualifications and Experience

Technical Expertise

• Extensive hands‑on experience in ServiceNow development and administration.
• Experience with Now Assist & Platform/Performance Analytics is highly advantageous.

Integration Skills

• Strong capability integrating ServiceNow with external systems via APIs and web services.
• Familiarity with authentication and security protocols (OAuth, SAML) and data formats (JSON, XML).

Analytical & Problem‑Solving

• Ability to break down complex technical challenges and deliver clean, effective solutions.
• Self‑driven, with a strong sense of ownership over deliverables.
• Comfortable working in agile teams alongside analysts, testers and technical peers.
• Clear communication skills and the ability to engage confidently with stakeholders.

Preferred Certifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Additional certifications (ITSM, ITOM, HRSD, SPM, HAM, Now Assist, etc.) highly regarded

About Us

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

Our Commitment

Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.