ServiceNow Solution Consultant

The Salvation Army; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A non-profit organization based in Toronto is seeking a ServiceNow Solution Consultant for a 12-month contract position. The role involves developing and configuring the ServiceNow platform, supporting existing functions, and collaborating with cross-functional teams. The ideal candidate should have over 5 years of ServiceNow development experience, including expertise in scripting and integrations. The compensation is targeted between $65 - $75 per hour, based on experience and qualifications.

Qualifications

• 5+ years of ServiceNow development experience.
• HR Service Delivery development experience is an asset.
• Experience in testing and analyzing business requirements.
• Strong experience adhering to development standards.

Responsibilities

• Develop and configure the ServiceNow platform.
• Support existing functions and debug technical problems.
• Document code and application functionality.
• Collaborate with teams to identify and prioritize requirements.

Skills

ServiceNow development

System integration using web services

Technical documentation

Collaboration

Data manipulation

Education

ServiceNow Application Developer certification

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

The ServiceNow Solution Consultant provides deep technical experience in implementing best practice solutions that support ITIL based processes within the organization. The successful candidate must be able to foster positive relationships, be solution oriented and have a keen attention to detail.

This role is a 12-month contract opportunity with the possibility of extension or moving to a permanent role.

The ServiceNow Solution Consultant will lead end-to-end solution analysis, design, development, and implementation for our client groups.

What you will be doing

• Develop, configure, and enhance the ServiceNow platform functions to reflect TSA Service Delivery requirements.
• Support existing functions, debug and fix technical problems.
• Write clean, efficient, and maintainable code.
• Document code and application functionality.
• Provide input into high level and detailed technical specifications for small to medium projects.
• Assist in prioritizing backlog to ensure the most critical work is being addressed.
• Assess and communicate risks associated with the change and strategy to mitigate the risks.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Stay abreast of emerging trends and technologies in ServiceNow development to ensure your success.

What you bring to the table

• 5+ years of ServiceNow development experience (scripting, workflows, and integrations)
• HR Service Delivery development experience is an asset for this role.
• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
• Proven ability to document technical solutions and build artifacts as necessary.
• Strong experience in ensuring high degree of development standards are adhered to minimize the risk on introducing errors into the production by following the internal SDLC.
• Experience in testing, analyzing, collaborating, and assisting with translating business requirements into technical specs to ensure smooth implementation of new enhancements, applications or modules.
• Experience in loading, manipulating and maintaining data between ServiceNow and other systems.
• ServiceNow Application Developer certification is preferred.

Compensation

The target hiring range for this position is $65 - $75 per hour.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.