ServiceNow Solution Architect ITSM-ITOM

Fujitsu; Fort Saskatchewan; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading technology company in Canada is seeking a motivated ServiceNow Architect to design and develop technical solutions across various sectors. The successful candidate will lead ITSM and ITOM module implementation, be responsible for integration strategies, and provide guidance to development teams. Ideal candidates will have a Computer Science degree, ServiceNow experience, and strong communication skills. We offer comprehensive training, a stimulating environment, and a competitive salary with benefits.

Benefits

Ongoing learning opportunities

Flexible work environment

Competitive salary and benefits

Qualifications

• Experience designing and developing ServiceNow technical architecture.
• Strong understanding of ITSM and ITOM modules.
• Ability to conduct workshops and gather requirements.

Responsibilities

• Lead design and implementation of ITSM and ITOM modules.
• Develop integration strategies with external systems.
• Provide technical leadership to the development team.

Skills

ServiceNow ITSM

ServiceNow ITOM

REST/SOAP web services

API integrations

Communication skills

Stakeholder engagement

Agile methodology

Leadership

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Role and Accountabilities:

This opportunity will suit a motivated ServiceNow Architect with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

The successful candidate(s) will be responsible for, but not limited to, the following duties:

• Design and develop the technical architecture for the ServiceNow platform, ensuring that it aligns with the client’s current and future business needs.

• Lead design and implementation of ITSM and ITOM modules, including CMDB, Discovery, Event Management, and Service Mapping.

• Develop integration strategies with external systems and tools.

• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.

• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.

• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.

• Collaborate with project managers and business analysts to translate business requirements into technical solutions.

• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.

• Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

• Experience in implementing projects such as ITSM, ITOM and Integrations is required.

Qualifications:

Skills and Experience Requirements:

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Experience in REST/SOAP web services and API integrations.
• ServiceNow experience with a focus on ITSM and ITOM architecture and implementation.
• Strong proficiency in ServiceNow modules: Incident, Problem, Change, CMDB, Discovery, Event Management, and Service Mapping.
• Excellent communication and interpersonal skills.
• Ability to work effectively with stakeholders and IT teams to gather requirements and develop solutions.
• Familiarity with project management methodologies, such as Agile or Waterfall.
• Certified ServiceNow System Administrator

Preferred:

• ServiceNow certifications – Certified Implementation Specialist in ITSM, ITOM – Discovery, Service Mapping, Event Management.
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspirationCompetitive salary and generous benefits
• A very flexible and creative environment for everyone.