ServiceNow Solution Architect

Long View Systems; Toronto; Hybrid; CAD 122,000 - 160,000; Full time

Job summary

A dynamic IT services provider in Toronto is seeking a ServiceNow Solutions Architect to develop solutions for clients. The ideal candidate has extensive experience in a sales role and with ServiceNow, demonstrating strong communication and analytical skills. This position offers competitive salary and career growth opportunities in a flexible work environment.

Benefits

Flexible environment

Career growth opportunities

Access to exciting projects with latest technologies

Qualifications

• 8+ years of experience in a sales or client-facing role.
• Proven success in selling ServiceNow solutions.
• Excellent communication skills with technical and non-technical staff.

Responsibilities

• Work with clients to develop proposals for ServiceNow services.
• Gather client requirements to develop solutions.
• Act as an escalation point for ongoing projects.

Skills

Experience in a sales or client-facing role

Experience working with ServiceNow

Strong communication skills

Analytical and problem resolution skills

Self-motivated and adaptable

Education

Active ServiceNow sales and presales certifications

2+ ServiceNow technical certifications

Job description

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about driving high value solutions to your clients and want to lead a team in a company that believes in Integrity, Competence, Value and Fun?

We are looking for an energetic and motivated ServiceNow Solutions Architect for our Toronto branch located in any of the following cities, including Vancouver, Calgary, Edmonton, or Toronto. In this role you will utilize strong business and technical consulting skills to develop solutions that solve business challenges while creating desired outcomes! You will not only play an integral role to deliver cutting edge solutions but also work with Account Managers to support projects and optimize sales opportunities in key accounts.

A Day in the Life

• Work with clients to develop proposal for ServiceNow services provided by Long View
• Develop work breakdown structure ("WBS") artifacts to support proposals to estimate cost and delivery
• Gather client ServiceNow requirements to develop proposals and solutions
• Lead activities surrounding the ServiceNow Partner portal for programs Long View is enrolled in
• Work with the Long View branch Architects and Account Managers to engage with clients to support their ServiceNow needs
• Attend weekly practice alignment sessions with practice leadership team members
• Act as an escalation point for in-flight projects to address any scope, budget, schedule, and other general project related estimates provided during presales
• Act as an escalation point for in-flight projects to assist with the creation of new Project Change Requests ("PCRs")
• Maintain ServiceNow sales and pre‑sales certifications in alignment with ServiceNow partner program requirements
• Work with Long View Partner Services to monitor, manage, and respond to ServiceNow partner requirements
• Provide guidance to the Long View consulting community on ServiceNow best practices and news
• Act as the go‑to resources for any client Request for Proposal ("RFP") or Request for Information ("RFI") request where ServiceNow expertise is required
• Create presentation materials and marking artifacts on Long View’s ServiceNow offerings and solutions

What You Bring

• 8+ experience in a sales or a client‑facing role
• 8+ years experience working with ServiceNow in a sales or client‑facing role
• Active and current ServiceNow sales and presales certifications
• 2+ ServiceNow technical certifications
• Experience working in a managed services provider environment – multi‑tenancy and/or shared services model
• Proven experience of successfully selling ServiceNow solutions to small, mid, corporate, and enterprise market
• Strong experience presenting to executive sponsors and demonstrated communication skills; both written and oral, with technical and non‑technical staff, all levels of management
• Self‑motivated, decisive, with the ability to adapt to change and competing demands
• Excellent communication (written, verbal, and presentation), and interpersonal skills
• Strong analytical, mediation, and problem resolution skills

What Makes You Extra Awesome

• Certified System Administrator Certification (CSA)
• ITSM Certified Implementation Specialist (CIS‑ITSM)
• Certified Master Architect (CMA) or Certified Technical Architect (CTA)

Why Work at Long View?

• Great people and culture
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work – Be part of exciting projects while accessing all the latest technologies
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

$122,000 - $160,000 a year *Expected salary range*

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team‑driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company‑wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer.

If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.