ServiceNow Platform Specialist

Alimentiv; Toronto, London, Montreal , Vancouver; On-site; CAD 110,000 - 183,000; Full time

Benefits offered by this job

Education Reimbursement program for全-

Monthly Cell Phone and Remote Work Up‑

Office setup allowance

Working while visiting program

Flexible Summer Hours Program

Employee referral incentive

Alimentiv Trust after 1 year

Alimentorship mentorship program

Job summary

Alimentiv is seeking a ServiceNow Platform Specialist to administer, configure, and enhance our ServiceNow ITSM capabilities. You will support upgrades, automation, reporting, and integrations while collaborating with internal teams and external partners to deliver scalable platform solutions.

The role focuses on maintaining secure, efficient platform operations and enabling continuous improvement to meet business needs across the organization.

Qualifications

• 4–6 years of related professional experience with 3–5 years in ServiceNow administration and configuration.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Post‑secondary certificate or diploma in a relevant discipline, or equivalent education/experience.
• Strong ITSM knowledge and best practices.
• Hands‑on experience with platform configuration, customization, workflows, reporting, security, and integrations.
• JavaScript and ServiceNow APIs proficiency.
• Experience with access management, troubleshooting, and maintenance.
• Strong analytical and problem‑solving skills with clear communication.

Responsibilities

• Administer and maintain the ServiceNow platform, including user/group management and system configuration.
• Manage platform upgrades, patches, and configuration changes for stability and security.
• Configure and develop modules, workflows, forms, and automations using JavaScript and APIs.
• Translate business requirements into scalable technical solutions aligned with standards.
• Develop reports, dashboards, and integrations to improve visibility into service delivery.
• Onboard new services and functions onto ServiceNow with requirements gathering and config.
• Identify continuous improvement opportunities for platform functionality and efficiency.
• Manage security, RBAC, data permissions, and governance for compliance.
• Develop integrations between ServiceNow and other enterprise systems.
• Collaborate with stakeholders, vendors, and partners on enhancements and expansions.

Skills

ServiceNow administration

JavaScript

ITSM knowledge

Problem solving

Communication

Education

Post-secondary certificate or diploma in a relevant discipline

ServiceNow CSA certification

Tools

ServiceNow APIs

Job description

Alimentiv is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases. GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development.
We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people. With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there.

If you want to do meaningful work, build something real, and invest back in research that changes lives — we want to meet you!

JobOverview

Alimentiv is seeking a ServiceNow Platform Specialist to support the administration, configuration, development, and continuous improvement of our ServiceNow platform. This role will be responsible for maintaining and enhancing existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations.

Working closely with the ServiceNow Platform Owner, business stakeholders, project teams, and external partners, the successful candidate will help deliver scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization.

Key Responsibilities

• Administer and maintain the ServiceNow platform, including user and group management, system configuration, performance monitoring, and troubleshooting.

• Manage platform upgrades, patches, and configuration changes to ensure system stability, security, and reliability.

• Configure and develop ServiceNow modules, workflows, forms, and automations using JavaScript and ServiceNow APIs.

• Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs.

• Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance.

• Support the onboarding of new services and business functions onto the ServiceNow platform, including requirements gathering and workflow configuration.

• Identify and implement continuous improvement opportunities to enhance platform functionality, service management processes, and operational efficiency.

• Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity.

• Develop and maintain integrations between ServiceNow and other enterprise systems to ensure accurate and reliable data exchange.

• Collaborate with internal stakeholders, vendors, and implementation partners to support platform enhancements, technical solutions, and future expansion initiatives.

Skills & Qualifications

• 4–6 years of related professional experience, including 3–5 years of hands‑on ServiceNow administration and configuration experience.

• ServiceNow Certified System Administrator (CSA) certification is required.

• Post‑secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience.

• Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices.

• Hands‑on experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations.

• Working knowledge of JavaScript and ServiceNow APIs for developing and configuring platform solutions.

• Experience supporting platform administration, access management, troubleshooting, and system maintenance.

• Strong analytical and problem‑solving skills, with the ability to translate business requirements into scalable technical solutions.

• Strong written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with business stakeholders, technical teams, and external vendors.

• Ability to manage multiple priorities, work independently, and contribute to cross‑functional projects and continuous improvement initiatives.

What We Offer

In addition, as an Alimentiv Employee, you’re also eligible for the following programs:

• Education Reimbursement program for full‑time employees
• Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility)
• One time office setup allowance (can be used to purchase a scanner/printer, extra monitor, office furniture, etc.)
• Working while visiting program – up to 4 weeks per year!
• Flexible Summer Hours Program from May – September
• Employee referral incentive – we know great people know other great people, and we think that warrants recognition!
• Full‑time employees also become beneficiaries of the Alimentiv Trust after one year of employment, and permanent members after 5 years of employment
• Optional formal mentorship program (Alimentorship); country/region annual social events in person; leadership development programs for people leaders in accordance with your seniority; social committee and several other optional initiatives designed to support you in feeling like part of the Alimentiv team!

Additional benefits may be available depending on the country of employment and are subject to local policies and eligibility.

Our Services

• End-to-end GI clinical trial services, from protocol design through submission support
• Central medical imaging management and endoscopic reading
• Precision medicine and biomarker solutions
• Real-world evidence and clinical consulting
• Histopathology and lab services through AcelaBio

Equal Opportunity and Accessibility

Alimentiv is committed to building a diverse, inclusive and respectful workplace. We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, marital or family status, disability, or any other characteristic protected by applicable law.

Accommodations are available upon request for persons with disabilities throughout the recruitment and selection process. Requests can be directed to [e-mail].

$78,000 - $130,000 a year