ServiceNow Developer / Integrator

Bell; Toronto; Hybrid; CAD 90,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health support

Employee discount

Job summary

Bell is seeking a ServiceNow Developer/Integrator to design, develop, and integrate ServiceNow solutions as part of its strategic digital transformation. You will work with architects, analysts, delivery teams, and partners to implement Now Assist capabilities, AI-powered automation, and ITOM enhancements while upholding governance and security standards.

You will collaborate across environments to deliver robust, scalable ServiceNow solutions, perform testing, and produce documentation.

Qualifications

• 3 years+ of experience developing or implementing ServiceNow solutions in complex environments.
• Strong knowledge of ServiceNow development and configuration, including JavaScript and key platform development tools.
• Knowledge of Now Assist, ServiceNow AI capabilities, and/or ITOM is considered a strong asset.
• Experience designing and developing integrations between ServiceNow and enterprise systems, including REST/SOAP APIs.
• Good understanding of the Software Development Lifecycle (SDLC), preferably within an Agile environment.
• Ability to analyze functional and technical requirements and translate them into robust, scalable ServiceNow solutions.
• Knowledge of ServiceNow best practices for development, configuration, integration, and platform governance.
• Ability to perform technical testing, troubleshooting, and root cause analysis to resolve complex issues.
• Strong problem-solving and analytical skills, with a structured approach to technical challenges.
• Ability to work effectively within cross-functional teams, including architects, business analysts, developers, and business stakeholders.
• Strong communication and collaboration skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Responsibilities

• Design, develop, and configure solutions on the ServiceNow platform in accordance with business requirements and enterprise technology standards.
• Develop and maintain integrations between ServiceNow and internal or external systems using APIs, web services, and integration tools.
• Participate in the implementation and evolution of artificial intelligence capabilities, including Now Assist features and other AI-powered automation solutions.
• Contribute to the implementation, optimization, and support of ITOM solutions, including Discovery, Service Mapping, Event Management, and AIOps.
• Perform technical analysis of requirements and recommend solutions that address both functional and non-functional requirements.
• Ensure the quality, performance, security, and maintainability of solutions developed on the platform.
• Perform unit testing, support integration testing, and participate in resolving complex incidents and problems.
• Collaborate with architects, business analysts, product owners, and delivery teams to define technical approaches and implementation plans.
• Participate in deployment, release management, and solution promotion activities across environments.
• Apply ServiceNow best practices for development, integration, and platform governance.
• Produce and maintain technical documentation for developed solutions and integrations.
• Support the continuous improvement of the platform by identifying opportunities for automation, optimization, and process modernization.
• Provide technical support and mentorship to team members as required.

Skills

ServiceNow development

JavaScript

REST APIs

SOA/Integration

SDLC/Agile

Now Assist

ITOM

Platform governance

Tools

ServiceNow Platform

APIs & Integrations

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Summary

As a ServiceNow Developer / Integrator, you play a key role in the design, development, integration, and evolution of ServiceNow solutions supporting strategic digital transformation, artificial intelligence, and IT operations modernization initiatives. You contribute to the implementation of Now Assist capabilities, AI solutions, and ITOM initiatives, while ensuring adherence to development, security, performance, and platform governance best practices.

You collaborate with architects, analysts, delivery teams, and technology partners to develop robust solutions, deliver complex integrations, and support the implementation of the company’s strategic programs. Your technical expertise helps accelerate the adoption of AI capabilities, optimize IT operations, and ensure the long‑term sustainability of the ServiceNow platform.

This role requires in‑depth knowledge of ServiceNow, including platform development, integrations, APIs, and configuration best practices. Experience with Now Assist and ITOM is considered a strong asset in contributing to the success of Bell’s modernization and innovation initiatives.

Key Responsibilities

• Design, develop, and configure solutions on the ServiceNow platform in accordance with business requirements and enterprise technology standards.
• Develop and maintain integrations between ServiceNow and internal or external systems using APIs, web services, and integration tools.
• Participate in the implementation and evolution of artificial intelligence capabilities, including Now Assist features and other AI‑powered automation solutions.
• Contribute to the implementation, optimization, and support of ITOM solutions, including Discovery, Service Mapping, Event Management, and AIOps.
• Perform technical analysis of requirements and recommend solutions that address both functional and non‑functional requirements.
• Ensure the quality, performance, security, and maintainability of solutions developed on the platform.
• Perform unit testing, support integration testing, and participate in resolving complex incidents and problems.
• Collaborate with architects, business analysts, product owners, and delivery teams to define technical approaches and implementation plans.
• Participate in deployment, release management, and solution promotion activities across environments.
• Apply ServiceNow best practices for development, integration, and platform governance.
• Produce and maintain technical documentation for developed solutions and integrations.
• Support the continuous improvement of the platform by identifying opportunities for automation, optimization, and process modernization.
• Provide technical support and mentorship to team members as required.

Critical Qualifications

• 3 years + of experience developing or implementing ServiceNow solutions in complex environments.
• Strong knowledge of ServiceNow development and configuration, including JavaScript and key platform development tools.
• Knowledge of Now Assist, ServiceNow AI capabilities, and/or ITOM is considered a strong asset.
• Experience designing and developing integrations between ServiceNow and enterprise systems, including REST/SOAP APIs.
• Good understanding of the Software Development Lifecycle (SDLC), preferably within an Agile environment.
• Ability to analyze functional and technical requirements and translate them into robust, scalable, and maintainable ServiceNow solutions.
• Knowledge of ServiceNow best practices for development, configuration, integration, and platform governance.
• Ability to perform technical testing, troubleshooting, and root cause analysis to resolve complex issues.
• Strong problem‑solving and analytical skills, with a structured approach to technical challenges.
• Ability to work effectively within cross‑functional teams, including architects, business analysts, developers, and business stakeholders.
• Strong communication and collaboration skills, with the ability to interact effectively with both technical and non‑technical stakeholders.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Quebec City

Work Arrangement: Hybrid

Application Deadline: 10/07/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work‑life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements.If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.