ServiceNow Business Process Specialist

Accenture; Ottawa; On-site; CAD 61,000 - 183,000; Full time

Job summary

A leading global professional services organization is seeking a Business Process Consultant for their Ottawa office. The role involves collaborating with clients to design and implement business processes utilizing the ServiceNow platform. Candidates should have hands-on experience with ServiceNow and a relevant degree. Strong facilitation skills and the ability to represent the company professionally are essential. This full-time position offers a competitive compensation package based on experience and location.

Qualifications

• 4 or more years of hands-on experience with ServiceNow.
• Previous experience in ServiceNow upgrades.
• Eligibility for reliability clearance.

Responsibilities

• Collaborate with clients to design and implement business processes on ServiceNow.
• Provide leadership on best practices across various ServiceNow modules.
• document and gather requirements from clients.

Skills

Experience with ServiceNow

Facilitation and presentation skills

Team work

Ability to represent clients professionally

Education

Bachelor's degree or college diploma in a business-related field

Tools

ServiceNow

Job description

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A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
If you have experience in ServiceNow and expertise in architecting and designing business processes and helping clients develop innovative solutions that always offer the best customer experience and optimize internal interactions, then we want to meet you.
You’ll have an opportunity to shine and work collaboratively with a very strong ServiceNow team across Canada, helping our clients leverage the power of technology to address their pressing business needs.
Learn more about ServiceNow at Accenture here.

Job Description

• Within the ServiceNow group, the Business Process Consultant is responsible for collaborating with clients to design, optimize, and implement business processes leveraging the ServiceNow platform.
• Work with clients to provide leadership on best practices in multiple ServiceNow modules: ITSM, ITOM, FSM, SPM, CSM, HR, Security, Asset Management (HAM/SAM), Platform/Integration, Portal/UI, GRC.
• Understand and utilize ServiceNow methodologies, collateral and accelerators.
• Gather, understand and document requirements from clients.
• Conduct gap analysis and assessments to identify the delta between ServiceNow and current processes.
• Assist with the vision, design, build and implementation of ServiceNow solutions.
• Develop and execute test scripts for ServiceNow implementations.
• Prepare for and facilitate workshop sessions including demonstrations of ServiceNow platform capabilities.
• Create requirements stories, process documentation and training guides.
• Participate in project team collaboration sessions with Project Manager, Solution Architects, and ServiceNow Technical Consultants.
• Provide support for existing ServiceNow solutions and recommend opportunities for enhancements.

Qualifications

• A bachelor's degree or college diploma in a business-related field.
• 4 or more years of hands‑on experience with ServiceNow.
• Previous experience in ServiceNow upgrades.
• Previous experience with one or more ServiceNow modules.
• Superior facilitation and presentation techniques, strong team‑working skills.
• Ability to professionally represent Accenture with clients.
• ServiceNow Certified System Administration designation (recommended).
• Certifications in one or more ServiceNow modules (recommended).
• Reliability clearance eligibility.
• English is required for this position as this role will regularly interact with English‑speaking stakeholders across Canada; due to the significant high volume of interactions, it is not possible to reorganize the company's activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of As required by local law, Accenture provides a reasonable range of compensation, based on full‑time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location – Annual Salary Range:
British Columbia – $61,800 to $182,400

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Internet Publishing

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