Service Writer / Warranty Administrator (bobcat Of The Peace

Rentco Equipment Ltd.; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local equipment dealership in Canada is seeking a full-time Service Writer/Warranty Administrator. You will manage customer interactions, ensure accurate documentation for warranties, and work closely with technicians. Ideal candidates will demonstrate strong organizational and customer service skills, alongside problem-solving abilities. This role offers competitive wages starting at $24/hr and a comprehensive benefits package.

Benefits

Competitive wages

Comprehensive benefits

RRSP/DPSP program

Stable year-round work

Employee discount

Promote from within policy

Employee referral bonus

Team celebrations

Monthly cake days

Qualifications

• Must have intermediate computer skills.
• Ability to communicate effectively in both writing and speech.
• Strong problem-solving abilities to troubleshoot mechanical issues.
• Organizational and time-management skills are essential.
• Excellent customer service skills are required.
• Experience with warranty policies and procedures is preferred.

Responsibilities

• Greet customers to assess mechanical issues and schedule appointments.
• Verify and input accurate information in the rental system.
• Provide updates on service status to customers via phone.
• Handle customer complaints and escalate when necessary.
• Complete warranty paperwork timely and accurately.
• Collaborate with technicians for precise billing and estimates.
• Close work orders and process customer payments.
• Create Purchase Orders as needed.
• Assist with inventory and parts when required.

Skills

Intermediate computer skills

Verbal and written communication

Problem-solving skills

Organizational skills

Customer service skills

Warranty policies experience

Job description

Bobcat of the Peace, a division of Rentco Equipment Ltd., is a fast‑paced local company with over 60 years of dedicated service to Grande Prairie and the Peace Country. As a leading dealership, we specialize in Bobcat, Develon Heavy Equipment, Bobcat forklifts, Precision Trailers, and Grasshopper products. Our robust sales and service teams, coupled with a comprehensive parts inventory, ensure exceptional support for our valued customers.

We are currently hiring a full‑time Service Writer/Warranty Administrator to join our Service department.

Responsibilities

• Greet and work with customers to determine mechanical issues, schedule appointments, and create work orders.
• Obtain, verify, and validate that correct information is in our Point of Rental system (serial/VIN numbers, equipment hours, company, contact, phone numbers).
• Provide excellent customer service by providing updates on service progress via telephone or Kenect.
• Escalate customer complaints and service issues to the attention of the Service Manager.
• Complete warranty paperwork for submission to dealer in accordance with their requirements.
• Verify warranty and service‑contract coverage and ensure all correct documentation is in place for submission within 14 days of completion.
• Work with Heavy Equipment Technicians to get accurate information for stories to bill customers and create estimates.
• Close work orders and complete payments when customers pick up serviced equipment.
• Create and complete Purchase Orders for outside purchases.
• Assist with parts and inventory when required.

Qualifications

• Intermediate computer skills.
• Ability to communicate verbally and in writing.
• Ability to use problem‑solving skills to troubleshoot mechanical issues.
• Strong organizational and time‑management skills.
• Excellent customer service skills.
• Previous experience with warranty policies and procedures.

Benefits

• Competitive wages (pay for this position starts at $24.00/hr).
• Comprehensive benefits.
• RRSP/DPSP program.
• Stable, year‑round work with great hours.
• Employee discount.
• Promote from within policy.
• Employee referral bonus.
• Fantastic team to work with.
• Monthly cake days to celebrate birthdays and work anniversaries.

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