Service Writer - Split Shift / Weekend - Montreal

PACCAR; Saint-Laurent-de-l'Île-d'Orléans; On-site; CAD 60,000 - 74,000; Full time

Job summary

A leading trucking solution provider is seeking a Service Writer for their Saint-Laurent location. This role involves welcoming customers, coordinating repair services, and accurately recording vehicle information. Proficiency in French and basic English is essential for serving diverse clients. You will also estimate repair costs and promote maintenance programs while ensuring customer satisfaction through strong communication and negotiation skills. Join a supportive team dedicated to excellence in the trucking industry.

Benefits

2 weeks of vacation

5 days of paid leave

12 statutory holidays

Insurance covered 100% by employer

Telemedicine services

Tuition reimbursement

Career growth opportunities

Qualifications

• Mastery of French and basic English to serve clients.
• Professional negotiating skills with customers.
• Knowledge of heavy equipment mechanics is crucial.

Responsibilities

• Receive customers with eagerness by phone or in-person.
• Open repair orders with vehicle details.
• Coordinate and book appointments according to workshop availability.
• Record client requests accurately and indicate repair types.
• Estimate repair costs by examining vehicle components.
• Notify customers about warranty status of repairs.
• Establish payment methods for repairs.
• Inform customers about the status of necessary parts.
• Promote preventive maintenance programs to customers.
• Close repair orders after verification by the workshop foreman.

Skills

Master French

Basic English

Good knowledge of heavy equipment mechanics

Ability to negotiate professionally

Good team-working skills

Job description

Service Writer - Split Shift / Weekend

Location: Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)

Schedule: Tuesday to Friday 6:00AM to 2:30PM and Saturday 7AM to 3:30PM (8h/day)

Salary: between 60-74K

Benefits

• Permanent, 40h/week
• Tuesday to Friday 6:00AM to 2:30PM and Saturday 7AM to 3:30PM (8h/day)
• Salary between 60-74K
• 2 weeks of vacation
• 5 days of paid leave
• 12 statutory holidays
• Being paid weekly
• On-site parking
• Insurance (medical, dental, division, etc.) covered 100% by the employer
• Telemedicine and employee assistance program
• Registered Retirement Savings Plan (RSSP)
• School tuition fees reimbursement
• Be coached and mentored by experts in the trucking industry
• Professional development and career growth within the company
• Corporate events (Christmas Party, Family Day event, etc.)

Summary of responsibilities

• Receive customers with eagerness, by phone or in-person
• Open the repair orders by indicating the information related to the vehicle to be repaired
• Coordinate and book appointments according to workshop availability
• Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type
• If necessary, estimate the repair costs of the vehicle by examining the components under the truck, inside the hood or elsewhere and provide it to the customer
• Notify the customer whether repairs fall into manufacturer’s warranty or not
• Establish the method of repair payment with the customer
• Keep customer informed the status of parts necessary for repair (e.g., back order)
• Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle
• Close repair orders once they have been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy

Qualifications

• Master French and basic English
• English proficiency level: basic reading and writing
• Frequency: daily
• Reason: to serve clients in English when needed
• Oriented towards the sale of products and services
• Good knowledge of heavy equipment mechanics
• Ability to negotiate professionally with customers
• The ability to cope with the emotional reactions of the clientele
• Good team-working skills
• Extensive experience in interpreting warranties specific to the trucking industry

Who are we ?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS