Service Writer Opportunity in Montreal, QC

Talon Recruiting; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tractor dealership in Montreal is seeking a Service Writer to assist the Service Manager in maintaining accurate reports and records and addressing customer inquiries. The ideal candidate will have experience with construction or farm equipment and possess a High School Diploma. This position offers a competitive wage and a full benefit package, including medical, vision, dental, and RRSP matching.

Benefits

Medical benefits

Vision benefits

Dental benefits

RRSP matching

Qualifications

• Experience in construction equipment, farm equipment, material handling, and/or heavy trucking operations.
• Experience with and ability to use standard desktop applications such as Microsoft Office and internet functions.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed and maintain control until closed.
• Maintain the service library with current information.
• Maintain Service Department filing and records.
• Update customer profiles using work order information.
• Maintain accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims.

Skills

Knowledge of office procedures

General understanding of mechanical/technical terms

Basic knowledge of accounting practices

Education

High School Diploma or equivalent experience

Job description

Talon Recruiting has partnered with a leading tractor dealership seeking a Service Writer for their Montreal location. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties and Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Required Skills

• Knowledge of office procedures
• General understanding of mechanical/technical terms
• Basic knowledge of accounting practices

Required Experience

• Experience in construction equipment, farm equipment, material handling, and/or heavy trucking operations.
• Experience with and ability to use standard desktop applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

Compensation

• Competitive wage
• Full benefit package, including medical, vision, dental, and RRSP matching.

Please send resumes to [e-mail].