Service Writer

Midas South Island Auto Tech; Victoria; On-site; CAD 40,000 - 60,000; Full time

Job summary

Une entreprise de services automobiles reconnue recherche un coordinateur de service pour optimiser les ventes au détail et la rentabilité. Les responsabilités incluent la gestion des transactions de service, l'élaboration d'estimations et la supervision des opérations quotidiennes. Ce rôle exige une excellente expérience en service à la clientèle et une bonne maîtrise des normes de sécurité.

Qualifications

• Minimum 1 an d'expérience dans le service automobile.
• Certifications ASE requises.
• Capacité à travailler selon un horaire flexible.

Responsibilities

• Développer et présenter des estimations aux clients.
• Superviser la préparation des bons de travail et la planification.
• Répondre aux préoccupations du service client.

Skills

Service diagnosis

Supervisory skills

Business mathematical aptitude

Education

Associate Degree or Equivalent

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitors and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• Associate Degree or Equivalent
• At least 1-year related experience in the automotive service business
• ASE certifications as required
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills
• Business mathematical aptitude
• Ability to work a flexible schedule including weekends, evenings, and holidays