Service Writer

Brandt Group of Companies; Milton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading construction and forestry firm is currently seeking a Service Writer for their location in Milton, Canada. This position involves assisting the service manager by managing reports and records for the Service Department. Responsibilities include handling customer inquiries, opening work orders, maintaining the service library, and updating customer profiles. Ideal for individuals with strong organizational skills and attention to detail, this role supports overall service operations.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed.
• Maintains the service library with current information.
• Maintains Service Department filing and records.
• Updates customer profiles using work orders.
• Maintains accessories and supplies; prepares orders.
• May prepare Service Technician efficiency reports.
• May process warranty and product improvement claims.

Job description

Overview

Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up