Service Transformation Consultant

Teckhorizon Inc; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency is seeking a Service Transformation Consultant to support digital transformation initiatives. The role involves collaborating with executives and teams to enhance service delivery through agile methods. Candidates must have a minimum of 10 years' experience in agile software development and organizational development focused on digital transformation. This is a primarily remote position with occasional travel in Alberta.

Qualifications

• Minimum 10 years in agile software development and modern service design.
• Experience working within a central public sector digital office.
• Focus on organisational development for digital service transformation.

Responsibilities

• Provide subject matter expertise on digital service delivery.
• Lead multi‑disciplinary product and platform teams.
• Advise senior leadership on transformation changes.
• Develop strategic recommendations for decision-making.
• Facilitate strategic planning sessions with stakeholders.
• Support development of outcome-based metrics.
• Design support models for services post-launch.
• Build digital capability across government teams.

Skills

Agile software development

Modern service design

Organisational development

Business Development

Sales Experience

B2B Sales

Time Management

HP Service Manager

Windows

ServiceNow

Relationship Management

Operating Systems

Management Consulting

Troubleshooting

Automotive Service

Job description

Job Overview

The Government of Alberta is seeking a Service Transformation Consultant (STC) to support the digital transformation of public services. The role will focus on leading strategic service design and delivery initiatives including a major transformation within the Ministry of Education and Child Care (ECC).

This position involves working closely with senior executives and cross‑functional teams to modernize service delivery using agile methods, human‑centred design and digital best practices.

Key Responsibilities

• Provide subject matter expertise on digital service delivery, agile product development and organisational transformation.
• Lead and support multi‑disciplinary product and platform teams through all phases of the project lifecycle.
• Advise and coach senior leadership on transformation‑related changes (e.g. governance, policy, structure, infrastructure and culture).
• Develop and present strategic recommendations, frameworks and models for executive decision‑making.
• Facilitate strategic planning sessions to align diverse stakeholders and create a shared vision for service transformation.
• Support development of outcome‑based metrics and performance indicators.
• Design and implement support models for services post‑launch.
• Build digital capability and culture across government teams.

Requirements

• Must-Have Experience (Minimum 10 Years in Each):
  • Agile software development and modern service design.
  • Working within a central public sector digital office.
  • Organisational development focused on digital service transformation.
• Nice-to-Have Experience:
  • Leading large‑scale technology change initiatives.
  • Managing complex projects in organisations of similar scale.
  • Government‑wide strategy development and implementation.
  • Advising senior executives and preparing high‑level strategic options.

Additional Details

Location: Primarily Remote (Occasional travel within Alberta may be required)

Duration: 1‑year contract with possible extension up to 24 months

Hours: Full‑time (7.25 hours / day)

Sector: Government of Alberta Digital Design and Delivery Division (DDD)

Key Skills

• Business Development
• Sales Experience
• B2B Sales
• Time Management
• HP Service Manager
• Windows
• ServiceNow
• Relationship Management
• Operating Systems
• Management Consulting
• Troubleshooting
• Automotive Service