Service Technician Permanent

Vertical Staffing Resources; Marathon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A trusted supplier of construction materials is seeking a Service Technician in Marathon, Ontario. The role involves installing and servicing propane and natural gas equipment, ensuring safety, and delivering exceptional customer service. Candidates should have advanced technical knowledge and relevant certifications. Competitive pay is offered based on qualifications, with additional benefits including health care and vacation.

Benefits

2 weeks vacation

Extended Health Care Benefits

Qualifications

• Minimum of five years experience required.
• Advanced technical training required.
• Must possess WHMIS and TDG training.

Responsibilities

• Install and service complex propane equipment.
• Conduct regular safety inspections.
• Provide exceptional customer service.

Skills

Advanced technical knowledge of propane appliances

Good customer service skills

Fluency in French / English

Good communications skills

Knowledge of computer systems

Education

Provincial certificates and record of training

HVAC certification and qualifications

Tools

On-board truck computers

Job description

Service Technician – Permanent About our client : Our client is a trusted supplier of the highest quality Redi-mix concrete, construction materials, commercial fuels, and home heating.Reporting directly to the Field Operations Manager, the Service Technician is responsible for installing and servicing equipment and tanks based on certifications and tickets. G1 equipmentabove400,000 BTUs, G2 equipment up to and including 400,000 BTUs & G3 working with a G1 or G2. The Service Technician responds to requestsbaseon their certifications for the most difficult and unusual repair situations in recognition of their role as the technical and code expert for the service team.The Service Technician will also be accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. The Service Technician will also collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation today to dayactivities.The Service Technician may be called upon to provide direct daily supervision to a Service Technician or apprentice until achievement of G2 or G1. What you will be doing as an Service Technician :

Responsibilities

• Apply advanced technical knowledge in the installation and service of complex residential and commercial propane and natural gas related equipment. This will include, but is not limited to repairs, dispenser inspections and re-qualifying cylinders, the installation and service of propane tanks and propane and natural gas appliances.Provision of preventative maintenance solutions and scheduled maintenance for residential and commercial applications and customers.
• Safe operation of the crane truck and other service vehicles required to perform tank installations,relocationsand pickups.
• Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipmentisavailable to perform daily work orders and meet customer requests.
• Collect customer signature / stamps and payments for deposit ifnecessaryutilizing OBTC technology.
• Apply lock out procedures in unsafe customer installations.
• Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includesconducting and, if applicable documenting, pre and post vehicle inspections, site inspections and visual tank inspections.
• Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing,schedulingor safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation.
• Collaborate with the Market Manager or Field Operations Manager and inform them of any successes, issues or challenges encountered. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.
• Provide exceptional customer service by promoting the company and its products and services positively and maintaining good customer relations.
• Seek,identifyand capitalize on sales opportunities by providing product information, brochures with basicpriceand a contact number.
• Provide training and direction to Service Technician or apprentice, as needed.
• Other duties asrequired

Qualifications

• Provincial certificates andrecordof training are required (see section below).
• A minimum of five (5) years’ experience.
• HVAC certification and qualifications are preferred.
• Advanced technical knowledge of propane appliances,equipmentand plant operations.
• Possess WHMIS and TDG training and certification.
• PGAC 100-4 Cylinder Requalification.
• Excellent knowledge of B149 code.
• Valid driver’s license with three (3) years’ experience and clean drivers abstract.
• Physically fit and able to lift heavy objects on a regular basis.
• Good customer service skills.
• Good communications skills.
• Knowledge and ability to use computers, specifically theon boardtruck computers.
• Fluency in French / English, both written and verbal, is an asset.

Compensation and Benefits

• Salary will beDependanton certification andtickets;
• G1 with rail,miningand LP tickets $40-45 / hr
• G2 with LP tickets $32-36 / hr
• G3 $26-28 / hr
• 2 weeks’ vacation
• Extended Health Care Benefits

Schedule

• Monday – Friday
• 8 : 30am – 4 : 30pm

Location

• Marathon, Ontario