Service Technician & Operations Specialist

Cold Jet; Cambridge; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading industrial technology company located in Cambridge, Canada, is seeking a Service Technician & Operations Specialist. The role involves providing service and troubleshooting support for dry ice blasting machines, requiring strong mechanical skills and proficiency in MS Office. The ideal candidate will have over 5 years' experience, focusing on customer service and technical communication. This is a full-time position with a mid-senior level designation.

Qualifications

• 5+ years’ experience in field service working with mechanical equipment.
• High attention to detail.
• Ability to perform electrical and mechanical troubleshooting.

Responsibilities

• Perform equipment repairs at customer sites and office.
• Provide technical phone support and hands-on troubleshooting.
• Generate and update service quotes and job entries.

Skills

MS Office proficiency

Mechanical aptitude

Strong business communication skills

Education

Degree in a technical field or equivalent military training

Tools

ERP applications

CRM applications

Job description

Overview

The Service Technician & Operations Specialist is responsible for providing installation, service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and in the field. Ensure timely follow-up on service opportunities, support on operational, office tasks and provide accurate documentation of quotes & service orders. This position will be located in Cambridge, Canada and will report to the Vice President, Customer Service Americas & Asia.

Responsibilities

• Perform equipment repairs at some customer sites in the field and at Cold Jet’s Rancho Cucamonga office, performing electrical and mechanical troubleshooting and repair on industrial machinery.
• Provide technical phone support & hands-on troubleshooting.
• Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork.
• Contribute to sales of parts and service.
• Support other Cold Jet departments, sales, engineering and operations.
• Able and willing to travel up to 10% of the time, including international travel.
• Resolves customer issues diplomatically and creates value for both customers and Cold Jet in a professional manner.
• Communicates clearly and effectively with customers in a training situation.
• Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments.
• Effectively schedules workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.

Qualifications

• Education & Experience: Degree in a technical field or equivalent military training.
• Experience: 5+ years’ experience in field service working with mechanical equipment.
• Proficient level skills with MS Office, especially Excel, and ERP & CRM applications.
• Strong business communication skills, from oral presentations to business writing.
• High attention to detail.
• Strong mechanical aptitude.

About Cold Jet

Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done. By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Machinery Manufacturing