Service Technician - Milwaukee Tool

Techtronic Industries Canada Inc.; Burnaby; On-site; CAD 45,900 - 56,100; Full time

Benefits offered by this job

Extensive health benefits including vision and dental care

Retirement Savings Plan with Employer Matching Contributions

Annual $500 Wellness Program allowance

Paid time off and employee discount programs

Job summary

Techtronic Industries Canada Inc. is looking for a Service Technician in Burnaby, responsible for repairing portable power tools for the Milwaukee brand. This full-time role requires excellent mechanical aptitude and communication skills, along with a high school diploma or equivalent.

The successful candidate will work in a fast-paced factory environment, providing top-notch service and adhering to a standardized repair process. The position offers a competitive salary of $51,000 per year, with a potential 10% annual bonus and extensive health benefits.

Qualifications

• Must possess mechanical aptitude and demonstrate repair experience.
• Strong computer skills essential for tool assessments.
• Highly organized and strong communication skills are required.

Responsibilities

• Deliver best-in-class service to our customers.
• Log in tools, assess, and repair tools.
• Follow standardized repair process.

Skills

Mechanical aptitude

Strong computer skills

Strong communication skills

Time management

Team-oriented

Education

High school diploma or equivalent

Job description

Service Technician - Milwaukee Tool

Temporarily within Techtronic Industries Inc., located at 3A Burbidge St #106, Coquitlam, BC V3K 7B2, this full‑time permanent role is based in a Factory Service Center where you will repair portable power tools for the Milwaukee brand.

Job Description

Working inside a Factory Service Center, this position is responsible for repairing different types of portable power tools within the Milwaukee brand. The position requires an individual to be able to follow a standardized repair process which would include diagnosing, troubleshooting, identifying a solution and repairing the product.

Set in a team environment, the position is fast paced and challenging where a successful candidate would need to possess strong time management skills, complete tasks correctly in a timely manner and work efficiently to produce results. On‑job training is provided on more specialized products along with competitive wage and incentives tied to performance.

What You Will Do

• Deliver best‑in‑class service to our customers
• Log in tools, assess, and repair tools
• Follow standardized repair process
• Prioritize in‑branch repairs
• Conduct warranty assessments and instant tool replacements
• Meet productivity targets
• Provide support to different departments and roles
• Continuously develop and maintain strong product knowledge
• Other duties as required

What You Will Bring

• High school diploma or equivalent
• Must possess mechanical aptitude and demonstrate repair experience
• Strong computer skills
• Highly organized and strong communication skills
• Team‑oriented and capable of working independently
• Overtime can be expected during busy times
• Result focused, goal driven, and deliver results from an individual and team perspective

What You Will Benefit From

• Extensive health benefits, including vision and dental care
• Retirement Savings Plan with Employer Matching Contributions
• Competitive base salary of $51,000 per year, plus eligibility for a 10% annual bonus
• Paid time off and employee discount programs
• Annual $500 Wellness Program allowance

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.