Service Technician (Mechanical/Electrical)

IKO North America; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading roofing solutions company in British Columbia is seeking a Field Service Technical Representative to join its commercial sales team. In this role, you will leverage your expertise in commercial roofing and building envelope products, engage with contractors and distributors, and conduct training sessions. The ideal candidate possesses hands-on experience, strong organizational skills, and effective communication. Benefits include an annual performance bonus, health and dental insurance, and paid vacation.

Benefits

Annual Performance bonus

Health Insurance

Dental Insurance

Life Insurance

Long-term Disability

Short-term Disability

Paid Vacation

Employee Assistance Program

Service Awards

Qualifications

• Several years of hands-on experience in commercial roofing and/or building envelope.
• Comfortable climbing ladders and leading hands-on training.
• Passionate about quality and managing multiple tasks independently.
• Dedicated to product education and relationship building.
• Valid driver’s license and ability to travel in designated territory.
• Experience in design and construction industry.
• Previous experience with roofing and building envelope beneficial.

Responsibilities

• Liaise with contractors and distributors for project utilization of IKO products.
• Perform quality assurance reviews of sites.
• Identify and pursue opportunities at new accounts.
• Conduct training utilizing IKO products.
• Develop relationships with key consumers and decision makers.
• Participate in association events to promote products.

Skills

Hands-on experience in commercial roofing

Strong organization and prioritization

Communication skills

Technical confidence

CRM experience

Education

Industry-related diploma or formal training as a journeyman/roofer

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Field Service Technical Representative

We are currently seeking a Field Service Technical Representative to join our commercial sales team in The Greater Vancouver Area, British Columbia, Canada. This is an opportunity to apply your expertise, educate, build relationships, and answer technical questions related to our commercial roofing and building envelope products. Based out of Vancouver, the new Field Service Technical Representative will be required to travel throughout the lower mainland promoting IKO Commercial Roofing and Building Envelope products to the Contractor Community while supporting distribution as well as the design community.

Benefits

• Annual Performance bonus
• Health Insurance (includes Virtual Health, and HCSA)
• Dental Insurance
• Life Insurance
• Long-term Disability
• Short-term Disability
• Paid Vacation
• Employee Assistance Program
• Service Awards

Responsibilities

• Liaise with contractors and distributors to ensure IKO products are utilized on upcoming projects.
• Perform quality assurance reviews of ongoing and completed sites.
• Identify, qualify, create demand, and pursue opportunities at assigned and prospective new accounts.
• Prepare and conduct both theory and hands‑on training utilizing IKO Roofing and Building Envelope Products.
• Liaise with the contracting community and distribution network on product promotion and theory education.
• Develop and manage personal relationships with key product consumers and decision makers in assigned market.
• Attend and participate in related association events to promote IKO Commercial products.

Qualifications

• You have several years of hands‑on experience in commercial roofing and/or building envelope including exposure to our roofing and building envelope products. Formal training as a journeyman or roofer and/or an industry‑related diploma is an asset.
• You are extremely comfortable climbing up a ladder, demonstrating product application, and leading hands‑on training.
• You are passionate about quality and can effectively manage multiple tasks while working independently by means of strong organization and prioritization.
• You are equally dedicated to product education as you are to shaking hands and building relationships.
• You have a valid driver’s license and can travel throughout your designated territory.
• Communication and technical confidence: You can confidently reach out to and work with a range of clients in the design and construction industry as well as contractors, presenting the benefits of our commercial roofing and building envelope products.
• You have experience using MS Outlook, Word, Excel and PowerPoint. CRM experience is an asset.
• Additional assets: Previous experience with roofing and building envelope is beneficial.

About IKO

At IKO, we recognize that our success is due to the strength of our employees and to that end we nurture and support our employees’ sense of accomplishment and their contribution. We invest not only in our employees so that they are the most knowledgeable in the industry, but in the community we live and work in. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.