Service Technician - Field

Brandt; Cranbrook; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading heavy equipment company in Cranbrook is seeking a Field Service Technician. Responsibilities include diagnosing and repairing construction and forestry equipment. The ideal candidate will have previous experience in a mechanical environment and hold a relevant certification. This position requires effective communication skills and the ability to meet physical demands, including lifting up to 50 pounds.

Qualifications

• Ability to effectively communicate with customers and team members.
• Meet physical demands including lifting up to 50 pounds.
• Previous mechanical experience in heavy equipment preferred.

Responsibilities

• Evaluate, diagnose, and repair heavy duty equipment safely.
• Document all work effectively on work orders.
• Use computer applications for maintenance and diagnostics.

Skills

Effective communication

Customer service

Physical stamina

Education

Certified Journeyperson in Heavy Duty Equipment

Tools

John Deere Service Advisor

Job description

Brandt is currently seeking a Field Service Technician for our Cranbrook location. This position is responsible for the repair and maintenance of construction and forestry based equipment and attachments.

Duties include, but are not limited to:

• Efficiently and effectively evaluate the working condition of, diagnose, assemble / disassemble, order parts for, and repair heavy duty equipment
• Use secondary materials and equipment safely and efficiently
• Use related instruments, hand and power tools, secondary equipment, and computer systems
• Accurately and completely document on work orders all machine information, actions taken, and time taken
• Continually assess service task hazards and ensure work is performed safely, and to accepted standards
• Use computer applications and information systems (i.e. John Deere Service Advisor) to document maintenance, inspection, and diagnosis
• Use parts catalogues to locate parts, and order parts from parts personnel
• Road test equipment and check attachment operation as required

#LI-onsite

Required Skills

• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (climbing, overhead lifting / postures, prolonged standing, sensory processing, fine motor control)
• Must be able to lift up to 50 pounds

Required Experience

• Previous mechanical experience in a heavy equipment environment is preferred
• Certified Journeyperson in the Heavy Duty Equipment technician trade or equivalent designated trade preferred
• Must be committed to customer service and service excellence
• Must have the ability to communicate and work effectively with customers, the service team, and branch personnel
• Must be able to meet physical demands (climbing, overhead lifting / postures, prolonged standing, sensory processing, fine motor control)
• Must be able to lift up to 50 pounds